Guest Service Agent - Spirit Airlines

At Spirit, we live “More Fly.” It’s not just about getting from point A to B—it’s about feeling fly while you’re at it. For our Team Members, it means thinking BIG, taking action, making connections, and having a blast while doing it. From the station to the cockpit, the cabin to the computer, every day is an adventure as we redefine travel.

Soar with us and enjoy travel perks that bring you closer to what matters. Join a team that empowers you to bring your full self to work, grow personally and professionally, and fuel the communities we serve. At Spirit Airlines, the sky isn’t the limit—it’s just the beginning!

Job Summary

Spirit Airlines is currently seeking positive, enthusiastic individuals with an accomplished background in customer service.  As a GSA, your bright personality and smile will start and finish the Spirit Airlines experience for our Guests. 

Pay Rate: Starting at $16.48/hr 

• Greet and check-in our Guests
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Model and share guest service best practices with all team members to deliver a distinctive and delightful Guest experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) 
• Provide Guest with courteous, friendly, fast, and efficient service
• Help our Guest with new and existing reservations, assign seats and issue boarding passes
• Handle Guest questions and concerns with professionalism, knowledge and empathy
• Manage gate operations and flight close-outs
• Organize the safe loading and unloading of our customers on and off the aircraft
• Assist with Baggage Service and Baggage Tracing
• Perform Gate Functions with professionalism and care - Announcements and Guest Assistance
• Perform other duties as assigned or as may be necessary to make sure our Guests are safe and have a fantastic Spirit experience
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).

• High School Diploma or GED Certification required
• Must hold a valid Driver's License and be at least 18 years of age (Leaners License is not Accepted)
• Bilingual (Spanish, Creole and English) Speakers preferred
• Must possess excellent verbal and written communication skills in the English language
• Must be a U.S Citizen, Permanent Resident or have authorization to work in the U.S under any category, with the exception of C08,C09 and C11
• Model and deliver a distinctive and delightful customer experience
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Able to stand for long periods of time and consistently lift luggage of up to 70 lbs.
• Must be able to work flexible hours, including early mornings, late evenings, weekends and holidays
• Must pass a pre-employment drug screening and 10 year background check
• Must be self motivated and able to work independently
• Must be able to maintain a professional image and show no visible tattoos
• Must be able to attend training for five (5) continuous weeks; 40 hours a week
• Ability to follow processes and procedures and apply flexible approach when required

We offer a competitive salary and comprehensive benefits to our team members including dental,vision, life insurance, 401(k) , travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.

Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.