Guest Service Agent~Night Auditor at Hampton Inn - Hampton Inn NY

Are YOU an enthusiastic and energetic professional who loves people? We are looking for a full-time Guest Services Agent / Night Auditor and team player who loves to make people happy!

Our Hampton Inn hotel is currently accepting resumes and applications for the position of Guest Services Agent with Night Auditor responsibilities with the Front Office team. A Guest Services Agent is responsible for selling rooms, registering and assisting arriving and in-house guests, in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Night Audit tasks includes completing the end of business day function and producing/analyzing reports to prepare the team for the next business day. 

Local candidates are encouraged to apply.

General Requirements:

· Must have a personality and available to work all shifts including early morning, late morning, early afternoon, late evening, some overnight shifts, weekends and holidays, based on business needs.

· Must have demonstrated customer service experience in either retail or service industry.

· A high school diploma is required. A 2-year or 4-year college degree in communications, business management, consumer behavior, hotel operations, tourism management is beneficial, but is not required.

Experience and Skills:

· Excellent reading, writing & oral proficiency in the English language.

· Previous customer service, hotel, and/or related experience helpful.

· Multiple languages are beneficial, but are not required.

· Excellent organizational skills

· Excellent attention to detail

· Ability to multitask

· Excellent Communication Skills

· Able to handle a large volume of guest interactions in an efficient and courteous manner;

· Proficient in Microsoft Office productivity programs, general Internet programs

· Work well under pressure, requires being a team player.

· Efficient cash handling and general proficiency with using a calculator.

· Working knowledge of hotel operations and property management systems are beneficial.

· Maintaining a NYC Fire Life Safety Director (FLSD) Certificate is beneficial.

DUTIES AND RESPONSIBILITIES:

· Consistent and dependable attendance performance, based on business needs. Employee is expected to have reliable transportation to and from the workplace.

· Greet every guest with a smile and maintain eye contact.

· Must be courteous and gracious, maintaining a professional demeanor at all times.

· Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working.

· Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel

· Handle all aspects of guest check-ins and guest check-outs as defined by the property standards.

· Complete the Night Audit function at the close of the business day, producing & analyzing reports with the Property Management System, and preparing the next business day activities.