Guest Service Agent - Chesapeake Bay Beach Club

The Inn at Chesapeake Bay Beach Club is looking for a Guest Service Agent to join our team! The Guest Service Agent will be the first point of contact for our guests and clients at our hotel

This is a part-time non-exempt position to work weekends

For more information on this position, contact Patty Miller at baybeachclub.com

Responsibilities:

- Greet and welcome guests - Maintain room availability - Collect and distribute messages for guests - Prepare bill and collect payments for visits

- Assists in solving billing discrepancies

- Confirm reservations

- Process check ins/outs

- Answer/process all guest calls/request in timely fashion

- Run daily reports

- Count and verify bank

- Coordinate rooms for check in with housekeeping

- Answers inquiries regarding hotel area and services

- Educates guests about the layout of the property

- Offers to make reservations for Knoxie's Table and/or The Spa

- Informs guests of any special events that may be happening during their stay and offers to make reservations

- Secures the privacy of the guests

- Maintains a clean and tidy front desk/lobby area

- Arranges for transportation

- Maintain hotel records

Competencies:

- Technical Capacity

- Personal Effectiveness/Credibility

- Organization Skills

- Stress Management/Composure

- Multi-task oriented

- Collaboration Skills

- Thoroughness

- Communication Proficiency

Compensation:

Hourly part-time $16.00 - $18.00 an hour

Work Environment:

This job operates in a professional environment

This role uses standard office equipment such as computer phones, photocopiers, filing cabinets and fax machines

Physical Demands:

This is largely a sedentary role, however, would require the ability to lift up to 20 pounds, open file cabinets, bend, stand and climb steps as necessary.