Guest Service Associate (Mueller) - European Wax Center
Austin, TX 78723
About the Job
Are you someone who...
...can brighten anyone's day?
...has never met a stranger?
...can remember faces and names?
...loves to stay busy and multitask?
...remains positive and supports teamwork?
If you've answered YES to the above, then we would love to meet you for our Guest Service Associate role!
As a Guest Service Associate at European Wax Center at South Lamar, you’ll use your expertise to ensure every moment is an opportunity for confidence! We seek a special person who can lead with care and integrity, is committed to delighting our guests and—of course—having fun while being awesome!
We’ll equip you with the tools you need to work effectively and be a champion for people. We are growing faster than ever and need amazing individuals like you to help set the tone of the center, organize and execute the flow of the center, and be the best advocate for our guests!
You belong with a brand that is The Leader in Waxing and strives to create a culture that empowers every associate to be their best self, so every person who walks through our doors leaves feeling confident in themselves and us. Take the next step in your career today!
We're Looking For:
- Must have flexibility to meet shift requirements, be able to work flexible days/hours, including weekends.
- Sales experience with a consistent track record of achieving sales goals.
- A big smile and a positive attitude!!
- Growth-minded and open to learning.
- Attention to detail; follow proven systems and policies.
- Ability to problem solve and work through issues.
- Prioritizes guest service and satisfaction.
- Ability to receive constructive feedback from team and management.
- A positive, friendly, upbeat, and personable demeanor.
- An ability to work independently with limited supervision.
- Full understanding of the EWC values, vision, and strategy.
What We Offer:
- Competitive Pay (including hourly wage plus commissions, bonuses, & tips)
- Paid Training
- Paid Time Off (PTO) for Full-Time associates
- Associates receive 40% OFF on Products &
- FREE Eyebrow Waxing & Discounted Waxing for other Services
- Merit-Based Compensation offers a Quarterly Pay Raise Opportunity
- Medical, Dental, Vision, and Life Insurance Benefit Options
- 401K Enrollment Option with up to 5% Employer Match
- Anniversary Bonus
- Associate Referrals
- Opportunities for Internal Promotion
- A Great Team Culture that champions Team Building Events & Outings
- A Clean & Safe Workplace that prioritizes your Health & Wellbeing
Typical Total Compensation:
- Total Compensation = Base Hourly Rate + Uncapped Commission Opportunity + Pay Period Bonus Opportunity + Monthly Bonus Opportunity
- During Promotional Months for Wax Passes (4 Months of the Year): $22-$35 Total Average Hourly Rate
- During Non-Promotional Months for Wax Passes (8 Months of the Year): $16-$24 Total Average Hourly Rate
How We Can Elevate You:
- A Set Schedule to Maximize Work-Life Balance
- Multiple Career Paths for Future Growth
- Dynamic Team Culture & Fun Group Outings
- Monthly Recognition Meetings & Personalized Coaching Sessions
- Knowledgeable & Experienced Management Team Invested in Your Success
Schedule:
- Morning Shift: 8:30AM - 3:00PM
- Evening Shift: 2:30PM - 9:30PM
- Weekend Shift: 8:30AM - 6:30PM
If you are ready to begin your EWC journey to help people feel confident and delight our guests, we can’t wait to meet you! Are you ready to apply?
Our one-of-a-kind hiring process:
- You read this job ad and get inspired!
- It piques your interest, and you immediately apply.
- You showcase your experience and why you would make a great fit during a screening or interview.
- If you are a great match, once hired you’ll meet the rest of our team and begin our structured training process.
KEYWORDS: Retail / Service / Beauty / Spa / Salon / Cosmetology / Aesthetics / Esthetics / Customer Service / Sales / Commission / Waxing / Hair Removal / Wax / Skin Care / Guest Service Associate / Customer Service / Customer Representative / Guest Advocate / Client Service / Client Relations / Customer Relations / Sales / Retail Sales / Beauty Sales / Commission Sales / Performance Sales / Receptionist / Salon Coordinator / Front Desk / Sales Associate / Customer Solutions / WOW Service
European Wax Center began as a family-owned business. Since 2004, we've provided our guests with a first-class waxing experience centering around:
• Our proprietary Comfort Wax®
• Private waxing suites
• A crisp, clean environment
• And the most professionally trained estheticians in the industry
From day one, we've been putting our values into action to delight our guests with an exceptional waxing experience.
