Guest Service Specialist - 4R Restaurant Group
Winter Park, FL 32789
About the Job
Join the Guest Service Team at 4 Rivers Smokehouse!
What is in it for you?:
Benefits of joining the 4R Family include:
- We hire immediately!
- Daily Pay: Access to your pay when you need it. Work today, get PAID today!
- Flexible Schedule
- Telemedicine Coverage
- Medical Coverage (eligible after working full time with the company for 60 DAYS!)
- Dental and Vision Coverage (FULL TIME & PART TIME)
- Discounts at 4 Rivers
- 401(k) program and match
- Pet Insurance
- Paid Vacation (eligible after working full time with the company for 1 year)
- Up to six weeks paid parental leave (full time team members)
- Employee Assistance Program
- Mental Health Services
- Career Development in 4R University
- Discounts on subscriptions to O-Town Compost and Fresh
- Quarterly team building outings and Yearly Company Celebrations
- Community Serve Days
**Part time team members are eligible for MANY of the benefits above
The Guest Service Specialist is responsible for handling communications with guests regarding information on our menu, products and services. Their primary goal will be to deliver seamless and outstanding service to all guests over the phone, through email or via our website or other communication avenues.
Skills & Qualifications
Required:
- One to two years of customer service experience.
- Passion and appreciation for an established culture built on principles of charity, hospitality, goodwill, servant leadership, kindness, humility, and integrity.
- Friendly, bright, approachable, and excellent interpersonal skills; ability to work well independently and with a team.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office and ability to learn new software programs.
- Familiarization with company menu offerings and processes.
Preferred:
- Experience in and knowledge of the restaurant industry.
As a Guest Service Specialist, some responsibilities include, but are not limited to:
- Providing timely, professional, and personalized communications to all guests via social media, email, voicemails and other forms of guest correspondence such as third-party delivery dashboards.
- Create a positive, welcoming experience for every guest every time.
- Handle all guest inquiries, requests and provide information on our menu, products, and services.
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Make a connection with guests by engaging them in friendly and genuine conversation throughout each interaction, asking open-ended questions about their experience, and utilizing their responses to assess, understand and determine future approach.
At 4 Rivers, all talent is given equal opportunity| Drug Free Workplace | Background Checks Required
4 Rivers Smokehouse began with the launch of the “Barbecue Ministry” in 2004, when John hosted a cookout fundraiser to support a local family whose young daughter was battling cancer. This one event resulted in a passion for supporting local schools, churches, and charitable organizations. After trials, tribulations, and a whole lot of burnt ends, we finally flipped that “Hot Brisket Now” sign on in October of 2009. Within the first hour, a line had formed out the door…and then around the corner.
