Guest Services Agent - I Hotel
Urbana, IL 61801
About the Job
Guest Services Agent
The I Hotel and Conference Center is committed to providing superior guest service in Champaign-Urbana's only facility that is constructed to AAA Four-Diamond standards. The I Hotel and Conference Center is seeking a Guest Service Agent with the following qualities and qualifications:
Responsibilities include (but are not limited to):
- Creates 100% guest satisfaction by offering friendly and sincere hospitality
- Checks guests in and out
- Responds to community and university-related inquiries
- Creates opportunities to maintain repeat-stay guests and good relations between the hotel and new guests
- Provides crisis management in time of guest need
- Provides facility tours
- Attends to guest needs which includes but is not limited to shuttle service, delivery of personal artifacts and all guest requests
Qualifications:
- High level of commitment to exceptional customer service
- Good organizational and time management skills
- Brings a positive energy to workplace
- Works well in a fast-paced high volume work environment
- Excellent communication skills
- Maintaining the superior cleanliness of the facility
- Strong work ethic and attention to details
- Flexible work schedule, available to work weekdays and weekends
- Knowledge and experience in the Champaign-Urbana area
- Competency in computer skills
- Good driving record is necessary
- Some physical labor will be required
- Previous hotel-related experience is not necessary
- Must have valid Drivers License
The I Hotel and Conference Center is located south of the State Farm Center at 1900 S. First Street in Champaign, Illinois.
*Please do not call or drop in to inquire about the status of your application/resume. Thank you for your understanding.
Requirements:
- Valid Driver's License
If you are a dynamic and enthusiastic individual who is passionate about providing exceptional customer service, then we want to hear from you! Apply now to join our team as a Guest Services Agent.
A contemporarily designed property operated to AAA Four-Diamond standard featuring over 125 luxurious hotel rooms and over 70,000 square-feet of conference center space. Immerse yourself in a serene environment where art, nature, and wellness blend seamlessly to create an unforgettable experience.