Guest Services Concierge - Part Time - Baylor Scott White Health

BSW COLLEGE STATION MEDICAL CENTER PLAZA 2025 Join us in an extraordinary opportunity to be at the forefront of our region’s growth in College Station, Texas. As we gear up to open the Plaza’s doors in 2025, you'll play a pivotal role in shaping the future of healthcare in our community.Our expansion, spanning 100,000 square feet, will introduce a state-of-the-art Plaza on the campus of Baylor Scott and White Medical Center- College Station, tailored to accommodate the evolving needs of our rapidly growing population. Among its highlights, the plaza will include clinic space for various medical specialties and therapies.  Anticipate a host of enhancements, including lab, expanded sleep center, outpatient surgical center and shell space earmarked for future growth.As we embark on this transformative journey, we invite you to seize this unparalleled opportunity to make a meaningful impact on healthcare delivery in our community. Interviews will commence in Summer 2024, with selections finalized by December, 2024 and start dates beginning in February, 2025. JOB SUMMARY

The part time Guest Services Concierge provides consistent highly personalized concierge services to guests and patients in accordance with guest services guidelines, policies and procedures.

ESSENTIAL FUNCTIONS OF THE ROLE

• Greets patients, families and visitors in a friendly professional manner.
• Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies.
• Identifies and reports visitors, guests and patients needs. Resolves customer issues or escalates to supervisor, as required.
• Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs and concerns can be addressed.
• Maintains standards of customer service excellence.
• Maintains current information and materials regarding facilities, services and local restaurants and attractions.
• Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.

KEY SUCCESS FACTORS

• Knowledge of methods and benefits for providing customer service.
• Good verbal communication and non-verbal effective listening skills.
• Skilled in the use of computers and related software applications.
• Ability to establish and maintain effective working relationships.
• Ability to focus on crucial patient and guest details.
• Ability to diffuse anger, collect information and resolve complaints.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level