Guest Services Supervisor - Omni Hotels & Resorts

Location

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

To create an atmosphere in the Lobby conducive to the prompt and efficient handling of all guests needs.

Responsibilities

• Maintain the Activity Concierge Desk as the information hub for guests of the resort
• Assist in creating and implementing an ongoing training program that will include experiencing Resort dining outlets and activities
• Implement MOS training monthly to ensure our associates are delivering the best guest experience possible
• Attended, Resume and Activities & Events meetings weekly in order to stay well informed of what is happing at the Resort and find out specific VIP and group needs ie, amenities, lift tickets, etc.
• Create staff schedules and maintain payroll based on occupancy
• Administer the departments payroll
• Maintain communication with all departments at the Resort
• Assure coverage of the Activity Concierge Desk at all times
• Assure the Activity Concierge Desk is stocked completely with the appropriate resort collateral (i.e. brochures, trail maps, etc.)
• Maintain a library of regional information (i.e. directions, dining options, etc.)
• Remain aware of resort dining schedules, events, etc. and be sure staff is kept up to date on all pertinent information

Qualifications

• High School Diploma or GED, plus one-year relevant experience or an equivalent combination of training, experience, and/or education.
• Must have excellent interpersonal skills.
• Must provide excellent service to internal and external customers.
• Must have excellent oral and written communication skills.
• Must be attentive to detail.
• Must have excellent computer skills.
• Must be pleasant and friendly.
• Must be available to work flexible hours to include nights, weekends, and holidays.
• Candidate must be able to successfully pass a pre-employment drug screening.
• Must have a valid driver's license and an excellent driving record.
• Must be available for scheduling based on business demands to include nights, weekends, and holidays.

Omni Hotels and Resorts is an equal opportunity employer.