HME Supervisor - Giving Home Health Care

Responsibilities

• Lead and manage the daily operations of the HME team, ensuring timely and accurate delivery, fitting, and setup of DME/HME equipment to meet patient needs.
• Oversee the recruitment, training, and professional development of HME Specialists, ensuring that all team members possess knowledge of equipment and patient care standards.
• Provide clinical expertise in the setup and fitting of medical equipment, such as oxygen concentrators, wheelchairs, and other DME products, ensuring patient safety and satisfaction.
• Ensure compliance with federal, state, and local regulations, including documentation and record-keeping standards related to DME/HME services.
• Participate in the development and implementation of patient service protocols that ensure high levels of patient satisfaction and adherence to clinical best practices.
• Collaborate with referring organizations, billing, and warehouse teams to ensure accurate equipment delivery, documentation, and reimbursement processes.
• Participate in the development of annual market assessments, budgets, and business plans to support growth and service expansion.
• Conduct staff meetings, case conferences, and surveys to ensure communication and quality of service, as well as compliance with company policies and regulatory requirements.
• Manage patient assessments, ensuring documentation meets reimbursement requirements, and oversee patient care planning.
• Monitor staff schedules, matching staff to patients based on individual needs and ensuring efficient service delivery.
• Participate in ongoing quality improvement initiatives and e-learning programs to enhance team performance and service delivery.
• Conduct regular performance evaluations for HME Specialists and provide feedback on areas for improvement and professional development.
• Collaborate with Warehouse Manager to ensure all equipment is properly sanitized, maintained, and stored, in line with safety and regulatory guidelines.

Qualifications

• Associate's or Bachelor's degree in a healthcare-related field preferred. Respiratory Therapist license or similar clinical qualification strongly desired.
• Minimum of 3-5 years of experience in the HME/DME field, with hands-on experience fitting and setting up medical equipment for patients.
• Proven experience in supervising a team, including hiring, training, performance evaluations, and staff development.
• Strong knowledge of the clinical applications and uses of HME/DME products, and the ability to train others in the proper setup and use of this equipment.
• Experience with ensuring compliance with healthcare regulations, including HIPAA, OSHA, and other federal, state, and local laws.
• Experience with sales, marketing, budgeting, and business planning, particularly related to DME/HME operations.
• Demonstrated ability to provide high-quality patient service, with a compassionate, patient-centered approach.
• Proficiency in using inventory management systems, patient documentation software, and other technology tools for operational efficiency.
• Strong verbal and written communication skills for effectively interacting with staff, patients, referral sources, and other stakeholders.
• Ability to troubleshoot equipment, resolve patient issues, and manage operational challenges efficiently.
• Ability to lift up to 50 pounds and work in both office and warehouse settings. Occasional use of personal protective equipment (PPE) such as gloves and respiratory protection may be required.

Benefits

• Company holidays, floating holiday, and birthday holiday
• Vacation (PTO) and Sick Days
• Competitive benefit plans
• Company paid STD and LTD
• Tuition reimbursement program
• Monthly cell phone reimbursement
• 401(k) with matching
• Being a part of a growing company!
• Working with incredible patients and their families!

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