HOA Portfolio Community Manager - Property Management (Plano) Hybrid Schedule - SpectrumAM
Plano, TX 75068
About the Job
ARE YOU INTERESTED IN LEARNING A NEW INDUSTRY AND SKILL SET?
We are looking for positive and motivated professionals who would like to make a complete career change into HOA community management. We do not require prior experience as we have our own education company that will provide you with an industry-leading education foundation. The initial training will take one year, and you will be an industry expert in three years. You will also have mentors assigned to provide real-life support to advance your skill set. The education in property management will serve you well in future roles in our company or in your external career progression.
The starting compensation is $55,000 a year with reviews and performance increase opportunities every 6 months. Typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates typically have at least 10 years of professional experience in roles where pro-active effort and decisions are required.
In this role, you will learn customer services, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, vendor management, and much more. Please think of it as a solid foundation for general business matters and administration.
A little about us:
We believe a vibrant culture is based on trust. We are looking for positive and motivated people that can help us reimagine a vibrant work environment, focused on support, career development, fun, autonomy, and strong human connections among colleagues.
We do not hire employees… We hire work family.
While the role is partially remote, we do believe in being social with each other. Learning is also best achieved in person. A significant amount of time should be expected in the office in the first 6 months to ensure long-term success.
WHAT IS A COMMUNITY MANAGER?
Put simply, the community manager position is the face of our organization! It is a very multi-faceted position, where you wear many hats. In a nutshell, you are a liaison between the HOA’s board of directors, homeowners, and vendors. You will be required to have an ultimate level of ownership in completing all tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities – all while having a positive attitude.
WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES OF A COMMUNITY MANAGER?
Although we like to say no day is the same, there are many things you will be responsible for on a regular basis as a Community Manager:
- Passionately live our Same Day Response Policy.
- Engage with board members and homeowners in your community.
- Manage daily, weekly, and monthly tasks for a portfolio of associations.
- Plan for and facilitate association board meetings and annual meetings.
- Vendor relations, including the bidding and project management process.
- Consult with other departments in support of your communities.
- Risk Management, Insurance, and Litigation Support.
- Prepare budgets and manage the finances of the associations.
- Must be available for after hour emergencies
- Plus, additional tasks, as necessary.
WHAT DOES IT TAKE TO BE A GREAT COMMUNITY MANAGER?
We know you don’t just want a job – you need a career you know you will be great at! Additionally, your goals need to match our culture a fit with our team. You must have a customer-centric positive attitude, take extreme ownership of tasks, be a team-player, coachable, highly organized, accountable, and a fantastic multi-tasker.
If you are a positive and engaged professional who is passionate about great customer service and desires to work for a company that is an innovator, and if you enjoy learning and problem-solving, are disciplined, organized, and an accountable team member, then this may be the right career move for you.
