HOME CARE SUPERVISOR/TEAM LEADER - Personal Care Services MidSouth

HOME CARE SUPERVISOR/TEAM LEADER

JOB DESCRIPTION

Description

• Home Care Supervisor/Team Leader/Care Leader oversees services provided to individuals in their own homes and communities, who need assistance caring for themselves as a result of old age, sickness, disability and/or other inflictions. Home care may include assistance with the activities of daily living, housecleaning, laundry, meal preparation, transportation, companionship and respite, 
• Home Care Supervisor/Team Leader/Care Leader ensures that employees deliver services in a caring and respectful manner, in accordance with relevant Agency policies and industry standards.

Reporting Relationship

• Reports to Operations/Branch Manager.

Responsibilities/Activities

• Ensure Agency policies and procedures and industry standards and regulations are followed.
• Assist with the coordination, evaluation and planning of home care services.
• Assist the Manager with administrative activities and optimal use of resources.
• Develop, implement and evaluate strategic plans, goals and objectives.
• Coordinate staffing activities.
• Coordinate scheduling activities.
• Supervise work activities of designated employees.
• Develop and instruct employees in the use of practices, procedures and equipment.
• Provide leadership to employees.
• Conduct in-home assessments.
• Liaise with community resources and other agencies.

Required Knowledge

• Knowledge of standards of practice and scope of practice, in accordance with state regulations
• Comprehensive knowledge of other health care disciplines and their role in client and family care.
• Knowledge of personal care and home management skills.
• Knowledge of principles and processes for providing client and personal care services, including needs determinants, meeting quality standards and evaluation of client satisfaction.
• Knowledge of the English language.
• Knowledge of the information and techniques needed to diagnose and treat injuries including emergency first aid and CPR.
• Knowledge of clerical procedures such as maintaining records and completing forms.

Required Skills/Abilities

• Ability to demonstrate effective supervisory abilities.
• Ability to gain respect and cooperation.
• Ability to inspire and motivate subordinates.
• Ability to direct work groups toward a common goal.
• Ability to delineate assignments.
• Ability to oversee the work of subordinates.
• Ability to plan and organize work.
• Ability to coordinate with others.
• Ability to anticipate future needs.
• Ability to administer policies and implement procedures.
• Ability to maintain appropriate contact with manager/administrator.
• Ability to utilize funds, employees and equipment.
• Ability to provide opportunities/guidance for employee development.
• Ability to resolve work-related employee problems.
• Ability to assist subordinates in accomplishing their work related objectives.
• Ability to converse with subordinates in a clear, concise, accurate & timely manner.
• Ability to make useful suggestions.
• Ability to establish and maintain relationships.
• Ability to apply reason and logic to identify strengths and weaknesses of possible solutions.
• Ability to identify problems and determine effective solutions.
• Ability to monitor and assess employees, clients and effectiveness of service.
• Ability to communicate written and oral information so others understand. 
• Ability to listen and understand the spoken word. 
• Ability to work independently and in cooperation with others.
• Ability to determine or recognize when something is likely to go wrong.
• Ability to provide advice and consultation to others.
• Ability to observe and recognize changes in clients.
• Ability to establish and maintain harmonious relations with clients/families/co-workers.

Physical and Mental Demands:

• Good physical and mental health.
• Physical ability to stand, walk, use hands and fingers, reach, stoop, kneel, crouch, talk, hear & see. 
• Mental fortitude and stability to handle stress.
• Physical and mental ability to drive a vehicle.

Qualifications/Education

• Current driver’s license.
• Proper Vehicle Insurance Coverage.
• High School graduate or equivalent (Current C.N.A license)

Training/Experience:

• May require related experience.