HR Operations Specialist - Virtual Company
Jacksonville, FL 32202
About the Job
The Human Resources Shared Services Specialist will serve as the primary point of contact for Tier 1 HR support across multiple areas, including payroll, benefits, talent acquisition, reporting, leave management, and general HR policy inquiries. This role is essential in ensuring timely and accurate resolution of HR-related cases, and the successful candidate will be responsible for managing HR cases through a case management system, escalating issues as needed, and collaborating with HR leadership to deliver effective solutions.
Responsibilities, Duties and experience preferred
? Serve as the first point of contact for Tier 1 support across payroll, benefits, talent acquisition, leave management, reporting, and HR policy inquiries.
? Provide accurate and timely responses to HR-related queries via phone, email, or ticketing system.
? Manage and resolve employee cases using case management software, ensuring issues are tracked and resolved efficiently.
? Collaborate with HR leaders to escalate and address more complex or specialized issues in a timely manner.
? Generate HR reports as needed to support HR operations and decision-making processes.
? Provide guidance on leave management processes, payroll and benefits inquiries, and supports recruiting and talent acquisition efforts by providing information on policies and processes.
? Stay up-to-date on company HR policies and procedures and communicate any updates to employees and ensure compliance with all applicable laws, regulations, and company policies related to HR functions.
? Knowledge of HR functions, including payroll, benefits, recruiting, reporting, and leave management.
? Experience with case management systems and handling HR inquiries.
? Strong customer service and communication skills, with the ability to connect and collaborate with HR leaders and employees at all levels.
? Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
? Proficiency in HRIS and related systems (experience with ADP, Workday, or similar platforms is a plus).
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
