HR Service Center Director- Onboarding - HCA Healthcare

Description

Introduction

Do you want to join an organization that invests in you as a HR Shared Services Director- Onboarding? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated HR Shared Services Director- Onboarding like you to be a part of our team.

Job Summary and Qualifications

The HR Service Center (HRSC) Director is responsible for ensuring Tier 1 and Tier 2 HR service representative tasks (e.g., answering calls, transaction support) are completed in an accurate, timely, and efficient manner and in full compliance with all legislative requirements and company policies. The HRSC Director will work under direction from the Director to ensure HR service delivery is consistently high-quality. The HRSC Director assists the Continuous Improvement team in developing individual team members and ensures the team engages in continuous learning and process improvement.

What you will do in this role:

• You will oversee and direct operations for Tier 1 and Tier 2 customer service representatives and supervisors
• You will ensure call volumes are managed, and transactions are completed, timely and accurately
• Provide coaching and guidance to improve staff performance and capabilities and identify training needs; develop staff in technical and soft skills
  
• Review and analyze tier metrics on an ongoing basis to help continuously improve service center operations
  
• You will oversee and manage vendor activity in support of the work needing to be accomplished
• Provide advice and counsel

What qualifications you will need:

• Bachelors Degree, required.
• 7+ years of experience in relevant work experience, required. 
  
• 1+ year(s) of experience in HR service center, preferred. 
  

Human Resources Group empowers our people to grow and give purpose to the HCA Healthcare culture. We deliver our Human Resource model in three sectors: HR Business Partners, HR Shared Operations and HR Centers of Excellence. HR Business Partner teams are critical to the success of our HR delivery model. We drive performance to achieve successful results to better care for our patients, communities and each other.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our HR Shared Services Director- Onboarding opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.