HR Service Center Representative/HYBRID (Davidson, NC, US) - mymsc

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :16815

Employment Type :Full Time

Job Category :Human Resources / Learning & Development

Work Location :Davidson, NC (CSC)

BRIEF POSITION SUMMARY:

Under supervision, this position is responsible for providing timely and accurate service to customers (primarily active associates and managers) by assisting in processing HR status changes; providing information on a wide range of Human Resources programs and services (via phone, Teams chat, or email) and by the expeditious referral of more complex issues and sensitive inquiries to the appropriate area for resolution including, but not limited to, Benefits, Leaves of Absence, Payroll, L&OD, HR Policy, etc.

DUTIES and RESPONSIBILITIES:

• Uses procedures, policy manuals, knowledge management, and other reference materials to assist in answering and resolving associate/manager inquiries.
• Communicates and Shares Human Resources and other related, policies, procedures, and guidelines.
• Responds to all inquires as it relates to Human Resources including outside vendor requests.
• Conducts frequent review of Guidelines, Policies, Procedures to identify steps needed to answer customer inquiries.
• Maintains Standard Operating Procedures Documentation, Quick Reference Guides, and Knowledge Base articles.
• Completes Unemployment verification and information requests
• Completes transactions in MyMSC, keeping records up to date.
• Creates and manages Positions using Position Management in Employee Central
• Processes new hires via Manage Pending Hires screen in Onboarding system.
• Guides hiring managers and new hires through the on-boarding process
• Forwards associate inquiries to functional specialists with in-depth functional knowledge.
• Forwards associate inquiries to third party vendors/outsourced providers.
• Recognizes and escalates any unusual events or consistent problems within the system.
• Support Audit processes as necessary
• Responds to all questions/issues submitted through HR Service Now Portal and responds timely.
• Assists in processing invoices and running of reports.
• Distributes and monitors daily/weekly reports
• Communicates with associates verbally and through chat in a professional and friendly manner.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
• Perform other related duties as assigned, including but not limited to testing and reporting.

EDUCATION and EXPERIENCE:

• High School diploma or GED equivalent.
• Two years of experience in a Human Resources role preferred.

SKILLS:

• Ability to consistently deliver high quality customer service in a professional manner.
• Excellent verbal and written communication; ability to develop and deliver verbal and written communications which convey complex information in a simple, easily understandable manner.
• Strong attention to detail.
• Strong problem-solving and troubleshooting abilities.
• Ability to navigate computerized data entry system or other relevant applications.
• Acts honestly and professionally; ability to handle confidential and sensitive information.
• Ability to identify and analyze issues based on data or available information.
• Ability to maintain patience, commitment, and effectiveness when challenged by difficult situation.

OTHER REQUIREMENTS:

• Eligible to work in the U.S.

Compensation starting at $18 – $26 / hour dependent on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity.  The Company reserves the right to modify the range as market conditions change. 

#LI-Hybrid

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.