HR Svc Center Coordinator - Temporary - GEODIS Careers

Human Resource Service Center Coordinator

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Assisting with the coordination of hiring and onboarding process; dispositioning applicants, creating offer letters, launching background checks
• Ensures completion of all new hire onboarding processes
• Maintains employee files
• Responds to employee and management inquiries
• Processes standard reports from a variety of systems
• Provides first point of contact support to incoming calls/emails, answer questions, resolve issues and respond to inquiries related to HR processes and systems
• Records caller inquiries, all notes and action steps taken for resolution within the case management platform
• Maintains customer contact until request is resolved, including providing status updates and resolution
• Provides accurate, consistent and timely responses to HR Process, system and policy requests which are routine requests and require limited research
• Escalates complex inquiries requiring interpretation to supervisor
• Provides document support by managing incoming and outgoing forms, information, etc.
• Documents all employee relation concerns that are brought forward, gathering as much detail as possible to have full understanding of the issue/concern. Escalate to appropriate person for next steps
• Identifies and resolves the customers issues and anticipates future needs by explaining/suggesting/ providing additional information that the customer needs to know
• Meets key performance measures such as first call resolution, average answer speed and call quality
• Other duties as required and assigned

What you need: (requirements)

• Minimum 1-year related experience and/or training
• PC literate to include Microsoft Office products such as Word, Excel and Outlook

Bonus if you have: (Preferred requirements)

• Case Management application experience
• Interested in sharing knowledge
• Excellent interpersonal skills
• Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident.
• Adaptable and flexible
• History of punctuality and good attendance.
• Ability to use probing questions to get to the root of a problem
• Excellent interpersonal skills
• Bilingual Spanish is a plus but not required

What you gain from joining our team: (benefits)

• Access wages early with the Rain financial wellness app.
• Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and paternity leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community.
• + more!

Join our Team!

• Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.

OR

• Text DELIVER to 88300 to Apply1