HVAC Service Coordinator - Daikin Applied

Make your mark at the world’s largest HVAC company



Daikin Applied is seeking a Service Coordinator where you will perform customer service, service fulfillment coordination, and administrative functions to best support the operations of a service office. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!



Location: In office role out of our local service office located in Brandon, FL



What you will do:


* Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
* Handles customer inquiries and routes questions of technical nature to the appropriate resource
* Tracking of time and attendance for technicians
* Coordinates job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
* Invoices and bills customers
* Performs local office AP/AR functions and follows up with customer to ensure that payment has been received
* Coordinates warranty administration process, parts orders, and tracks shipments
* Answers telephones and greets customers while maintaining professional and courteous customer contact
* Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee’s first day of employment
* Maintain OSHA logs
* Enters all information and maintains information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
* Ensures timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
* Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
* Maintains filing for and office equipment (copier, telephone, fax, etc.)
* Provide initial notification of Workers Compensation claims to insurance carrier

What’s in it for you:


* Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
* The ability to make an impact and shape your career with a company that is passionate about growth
* The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best



Minimum Qualifications:


* High School Diploma or GED
* 3 years of related experience in mechanical, electrical, or plumbing service field
* Work visa sponsorship is not available for this position

Preferred Qualifications:


* Experience with Accounts Receivable
* Bachelor’s degree may be considered in lieu of work experience
* Experience with Astea and/or any other service tracking software
* Proficient knowledge of Microsoft Office Suite



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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled