Hardware Engineer - Masco Corporation

Description:

TEKsystems is seeking a Hardware Engineer to support a large computing system at a stealth AI start up company.

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).

• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence

• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues

• Maintains a high level of customer satisfaction by clarifying customer needs and communicating the needs to HPE

• Responsible for hardware support deliverables and acts as collaborator with end client for technical deliverables

• Performs all types of hardware related tasks including installation, configuration, and break fix

• Integrate technical knowledge and business understanding to create solutions for customers

• Resolve most technical incidents independently within your technical responsibility area

• Work with team members to resolve more complex or cross-technology incidents

• Identify potential escalations and alert management proactively

• Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility

• Apply HPE solutions to meet moderately complex customer needs within areas of technical responsibility

• Balance internal needs with customer needs within defined parameters

• May identify additional services that could lead to future service revenue growth

Required Knowledge and Skills:

• 5+ years of data center hardware repair experience

• Technical skills to investigate and resolve complex problems

• Strong experience handling internal server components

• Experience with HPE ProLiant product line or similar

• Experience performing detailed repairs and replacements on hardware components such as GPU, CPU, DIMM, NIC, and motherboard

• Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing

• Familiar with networking and all supported operating system platforms

• Knowledge and experience supporting enterprise data centers or high performance computing systems

• Knowledge of high availability system environments

• Understanding of IEEE cabling standards

• Strong communication skills both verbal and written

• Strong customer relationship building skills and ability to manage complex customer problems

• Ability to perform while under high-pressure situations

• Ability to read/understand cable labels to determine source-destination

• Ability to lift 50 pounds

Skills:

Hardware, Data center, Blade, Server, Rack, Stack, Cable, troubleshoot, fiber, Component repair, GPU, CPU, DIMM, NIC, motherboard, IEEE, fiber optic cable, troubleshooting, cabling, data center operations, rack and stack, HPC, High Performance Computing, network fabric, Linux

Top Skills Details:

Hardware,Data center,Blade,Server,Rack,Stack,Cable,troubleshoot,fiber,Component repair,GPU,CPU,DIMM,NIC,motherboard,IEEE,fiber optic cable,troubleshooting,cabling,data center operations,rack and stack

Additional Skills & Qualifications:

Personnel will need to bring the following items:

• ESD shoes (hard-toe)

• Long sleeve shirt and/or smock

• Long pants

• Cut-proof gloves

• Eye protection or safety glasses

• Driver and standard bit kit

• Adjustable wrench (opens up to at least 1¼”)

• Channel locks

Experience Level:

Intermediate Level

**Eligibility

requirements apply to some benefits and may depend on your job classification

and length of employment. Benefits are subject to change and may be subject to

specific elections, plan, or program terms. If eligible, the benefits available

for this temporary role may include the following:



Medical, dental

& vision



Critical Illness,

Accident, and Hospital



401(k) Retirement

Plan – Pre-tax and Roth post-tax contributions available



Life Insurance

(Voluntary Life & AD&D for the employee and dependents)



Short and long-term

disability



Health Spending

Account (HSA)



Transportation

benefits



Employee Assistance

Program



Time Off/Leave (PTO,

Vacation or Sick Leave)







About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.