Harley Davidson Merchandise Manager - Thunder Tower West Harley-Davidson
Elgin, SC 29045
About the Job
Harley-Davidson Retail Apparel Manager
Must have HD experience!
Salary plus Commission
Responsibilities:
Must have HD experience!
Salary plus Commission
Responsibilities:
- Ensure General Merchandise Associates are well-trained and available when needed.
- Design displays for merchandise, which are appealing to customers. Making effective use of Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins and Window Displays.
- Help regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.
- Review all stock orders to ensure a fast-moving balanced inventory of General Merchandise. Coordinate orders with the P&A manager, if possible.
- Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
- Assist sales staff as needed.
- Become familiar and efficient with all phases of the computer system required for General Merchandise management, including generating and reviewing inventory reports and sales goals.
- Supervise and maintain an accurate up-to-date inventory management & control system.
- Establish procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.
- Ensure employees keep all merchandise and display clean, well-dusted, and appealing to customers.
- Set-up and maintain a smooth-running, efficient, appealing retail environment for the General Merchandise department.
- Purchase product assortments, gauge stock movement, and devise promotions, when necessary.
- Ensure employees receive individual and team goals to help meet team sales goals.
Management:
- Employ sound management practices to ensure the General Merchandise department contributes acceptable levels of gross & net profit.
- Maximize return on investment of General Merchandise inventory.
- Grow the volume of General Merchandise sales.
- Maintain budgeted revenue and expense objectives.
- Develop advertising sales and promotional campaigns for merchandise. Take care of all Business Promos.
- Communicate regularly with the Harley-Davidson Motor Company regarding policies, product availability, product style options, new/future product line, price book updates and studies.
- Benchmark other retailers to determine "best practice" standards.
- Organize and stage fashion shows and other events to sell merchandise.
- Provide reports to the Dealer Operator or General Manager as requested.
- Develop monthly and annual objectives for the department in collaboration with the Dealer Operator or General Manager.
- Attend training sessions (P. A. C. E., Harley-Davidson University, etc) to keep skill sets current with merchandising trends & inventory control issues.
Customer Service:
- Provide superior customer service to both internal and external customers.
- Greet customers immediately, in a courteous and friendly manner.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, promotions or new merchandise to staff and customers.
- Handle customer complaints reasonably, show empathy and a positive attitude, and demonstrate our commitment to “Making Things Right”.
Promotions:
- Plan and execute “exceptional” promotions to bring both “new and existing” customers into the dealership on a regular basis.
- Coordinate promotions with other departments to maximize return on promotions spent.
- Work closely with Marketing to create and initiate advertising promotions.
Supervisory Responsibilities:
- Establish departmental work schedule, balancing the workloads of all employees.
- Establish job assignments and sales quotas for all General Merchandise personnel within their skill level.
Note: Compensation is salary plus commission.
Source : Thunder Tower West Harley-Davidson