Head of Customer Journey - Maximus

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

• To own, maintain and improve the customer journey across the portfolio.
• This role will be required to be the operational subject matter expert on core technology functionality and how it facilitates the customer journey. Work in partnership with Technology and ensure that core technology is used appropriately.
• Ensure that technology is leveraged to ensure that the business delivers a high quality and impactful service to its customers.
• Services to ensure that it is effectively managed, maintained, and continuously developed in line with business priorities, needs and opportunities.

Non London based applicants - £55,000 - £60,000

London based applicants - £60,000 - £65,000

Key Contacts & Relationships:

Internal

• Technology Services
• Leaders across Max UK
• Colleagues across Max UK
• Business Transformation Team

External

• 10 x Commissioners

Qualifications & Experience

Individual Competencies

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.