Head of Operations (Music) - Broadwick

Job Title: Head of Operations (Music)  
Reports Into: General Manager  
Location: Brooklyn, New York 
Line Reports: Operations Team 
Salary range: $70,000 - $110,000 per year 

Who we are: 

A partnership between TCE Presents and Broadwick, Brooklyn Storehouse’s purpose is clear: to provide a platform for culture in all its forms to grow and evolve. Located within the historic Navy Yard, Storehouse stands as a testament to the intersection of its industrial heritage and creative innovation.  

TCE produces, operates and owns a portfolio of brands, events and spaces that sit at the centre of music, nightlife and culture across the US. Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.  

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.  

What we’re looking for:  

We have a very exciting opportunity for a talented and ambitious Head of Operations to join the Brooklyn Storehouse team and play a pivotal role in the running of our music events. Reporting to the General Manager, you will have scope to manage all aspects of the music events series. You will be accountable for the successful delivery of the music shows at the venue. 

To be successful, you will have excellent previous demonstrable experience in a similar role within the entertainment industry, with a good understanding of live and electronic music events. You will have a natural passion for customer service combined with strong operational acumen and excellent team leadership skills. You will be extremely organized, with a real ability to get things done, and a strong determination and understanding of how to drive the business forward. You will need to have excellent attention to detail, as we seek to continuously improve processes and innovate within the event spaces in which we operate. 

We’re looking for a strong communicator who is flexible in their working approach and is willing to get stuck in. The role will combine a mix of office and site-based working. During show days, this will be a very hands-on role, and you will be accountable for the build, break and overall delivery of show operations for each event. 

Accountable and Responsible for: 

Operations 

• Operational Planning & Delivery; leading with all aspects of operational planning, and leading the team to ensure the safe operational delivery and execution of all Brooklyn Storehouse music shows. 
• Managing operational planning, delivery, and coordination of all external suppliers, staff, artist brands, and promoters.Leading on pre-event and event-day briefings, ensuring all staff and suppliers have relevant information for a safe and successful event. 
• Ensuring any security, medical or safety incidents occurring on an event are managed and reported correctly, and any follow-up actions are recorded and actioned.
• Ensuring the site is built well in advance of each event. Responsible for venue sign-off before doors open to the public. 
• Proposing new policies and procedures for Brooklyn Storehouse music shows.
• Attending site visits as necessary with artists, promoters, and brands. 
• Educating your team in operations when required, ensuring they fully understand the expected standards and their role in delivering them. 

Suppliers & Staffing 

• Managing all key suppliers from procurement to on-site delivery, including security, traffic management, medics, cleaners, bars, artist liaison, production, site crew, box office, coat check, and casual/freelance staff. 
• Ensuring effective negotiation, contracting, and management of suppliers. 

Finance 

• Managing and reporting music event budget Profit & Loss, forecasting, and reconciliation. 
• Implementing commercial best practices to maximize yield and financial efficiencies.
• Budgeting Management & Negotiation; assisting on the budget creation, ensuring supplier and staffing costs and quotes fall in line with the agreed budgets during the season and are efficiently managed, managing finance payment systems and working closely with the finance team to ensure accurate reporting. 
• Providing necessary reporting to the senior leadership team after each event. 

Documentation 

• Managing and delivering detailed event documentation, including build and break schedules, event briefs, and end-of-night reports. 
• Working with the Broadwick Live/TCE team and key suppliers to develop a comprehensive suite of event documentation, including Event Operational Plan, Security Management Plan, Traffic Management Plan, Crowd Management Plan, and Event Risk Assessments. 

External Stakeholder Management 

• Fostering a positive relationship with the Navy Yard management teams, local community, and other external stakeholders. 
• Ensuring agreed plans for ingress, egress, dispersal, noise management, and temporary infrastructure around the venue space and Zone X are implemented as per the plan.
• Serving as the on-event day contact for liaison with external stakeholders. 
• Managing any complaints or concerns from external stakeholders professionally. 

Team 

• Cultivating a work environment that reflects the company values and principles. 
• Overseeing the recruitment process for key internal positions.
• Identify training needs and facilitate team development. 

You’ll need to have: 

• Minimum of 3 years of large-scale venue and event management experience, ideally in a music/entertainment events venue or portfolio.  
• Strong leadership and management skills; the ability to lead a team and make decisions whilst under pressure is key to this role.  
• Strong communication skills, both written and verbal. Excellent radio etiquette. 
• Ability to keep calm, work under pressure and problem solve quickly. 
• Experience of producing, managing and delivering a venue budget, P+Ls and financial reports in conjunction with finance teams.  
• Exceptional organizational and planning skills. 
• Willingness to work on-site for long periods of time and flexibility with working hours. 
• Confidence in briefing contractors, staff and suppliers.
• An excellent understanding of US compliance, legislation and codes of practice. 
• A good level of competency using Microsoft and Google Drive software, particularly Word, Outlook and Excel. 
• Self-motivation in addition to a positive and ‘can-do’ attitude in order to achieve tasks efficiently and to deadlines.  
• Great understanding and knowledge of the local event and venue industry. 

Work Hours: 

Minimum of 40 hours per week, must be available to work on weekends and holidays 

What we offer: 

• Competitive pay and paid overtime when working on events 
• Career growth opportunities
• Health, Dental and Vision benefits  
• 401k retirement benefits with employer match
• Paid time off program  
• Discounts to all partner events  

At Brooklyn Storehouse, we are dedicated to cultivating a diverse and inclusive environment that empowers all individuals to reach their full potential. We strongly encourage applicants from all cultures and backgrounds to apply, as we believe in the strength of a diverse and vibrant team.