Health Information Coordinator 1, 2, 3 - Louisiana Department of State Civil Service
New Orleans, LA
About the Job
Health Information Coordinator 1, 2, 3
Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4679199)
Apply
Health Information Coordinator 1, 2, 3
Salary
$2,602.00 - $4,682.00 Monthly
Location
New Orleans, LA
Job Type
Classified
Job Number
MHSD-200727-ACZ
Department
Metropolitan Human Services District
Opening Date
10/03/2024
Closing Date
10/8/2024 11:59 PM Central
+ Description
+ Benefits
+ Questions
Supplemental Information
719 Elysian Fields Avenue New Orleans, LA 70117
We are currently hiring for a Health Information Coordinator 1,2, or 3.
MHSD is one of ten districts across Louisiana, created by the state legislature in 2003 to oversee the delivery of publicly funded, community-based mental health, addictive disorders and developmental disabilities services to our area. MHSD serves adults, children and families of Orleans, Plaquemines and St. Bernard Parishes. In particular, we serve residents who are uninsured or Medicaid eligible/covered, individuals suffering from mental illness, individuals suffering from addiction, and individuals who have developmental and/or intellectual disabilities.
The incumbent in the Health Information Coordinator position plays a crucial role in the management and organization of healthcare data within the Metropolitan Human Services District (MHSD) – Carelogic - Electronic Health Record (EHR) system(s), in accordance with the agency’s admissions and billing criteria. The incumbent is responsible for overseeing the accurate and secure collection, storage, and retrieval of person served information, as well as ensuring compliance with all relevant healthcare regulations. The incumbent in the Health Information Coordinator position collaborates with various internal healthcare professionals/clinicians to maintain the integrity and accessibility of health records. The incumbent directly reports to the Mental Health Center Manager and performs their duties and responsibilities either onsite in one of five (5) of MHSD’s mental health centers, over the phone, and/or through a video conference platform.
Selected Preferred Competencies:
+ Accepting Direction:The ability to accept and follow directions from those higher in the chain of command.
+ Acting with Ethics and Integrity:The ability to be consistent, honest, and a trustworthy steward of State resources.
+ Adapting to Change:The ability to adjust plans, expectations, and behaviors in response to change.
+ Communicating Effectively:The ability to relay information correctly and appropriately to connect people and ideas.
+ Demonstrating Accountability:The ability to accept ownership for your actions, behaviors, performance, and decisions.
+ Displaying Professionalism:The ability to recognize how your actions impact the perceptions of both you and your organization.
+ Driving Vision and Purpose:The ability to consistently communicate a compelling picture of the vision and purpose of the organization.
+ Focusing on Customers:The ability to serve the needs of those who support and/or rely on the services provided.
+ Fostering Engagement:The ability to encourage others to invest in their work and the success of the organization.
+ Leading Change:The ability to initiate, manage, influence, and evaluate change.
This position participates in a Career Progression Group (CPG) and may be filled as a Health Information Coordinator 1, 2, or 3. The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.
The actual starting salary depends on the education and experience of the selected applicant.
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Note: regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career and not the maximum amount we are allowed to pay a new hire.
C ompensation will be based on qualifications, experience, and skills.
For further information about this vacancy contact:
Aiesha C. Zapata
Human Resources Business Partner
aiesha.carter-zapata@mhsdla.org
Minimum Qualifications
MINIMUM QUALIFICATIONS:
One year of experience in which clerical work was a major duty.
SUBSTITUTIONS:
Training in a business or clerical-related curriculum in a business school or technical institute will substitute for the required experience on the basis of six months of training for six months of experience.
Completion of a business or clerical-related curriculum in a business school or technical institute will substitute for the required one year of experience.
College training will substitute for the required experience on the basis of 15 semester hours for six months of experience.
NOTE:
Business or technical school training with less than completion will only be credited in six month increments. Similarly, college training will only be credited in 15 semester hour increments.
NOTE:
Any college hours or degree must be from an accredited college or university.
Job Concepts
FUNCTION OF WORK:
To collect, prepare, maintain, store, and process patient information and data. LEVEL OF WORK:
Entry SUPERVISION RECEIVED:
Close from a Health Information Supervisor or other higher-level agency personnel. SUPERVISION EXERCISED:
None. LOCATION OF WORK:
Statewide. JOB DISTINCTIONS:
Differs from Health Information Coordinator 2 by the absence of experienced level duties.
Examples of Work
40% EHR Management
+ Proficiently navigates and manages Carelogic (EHR), Excel, Word, Microsoft TEAMS, and Patient Portal; and ensures Telehealth connectivity validations.
+ Collects, organizes, and maintains person-served health records in electronic and/or paper formats while providing an outstanding person-served experience.
+ Establishes and maintains a positive and productive work environment, including good working relationships with all clinic staff.
+ Maintains accurate person-served demographic and financial information, along with other identifying data elements in accordance with agency policies and procedures and best practices and ensures confidentiality of all health information.
+ Schedules follow-up appointments in the EHR system(s) provided by the clinical staff; notifies person served at least 24 hours in advance of scheduled appointments, cancellations, or reschedules due to clinic closures.
+ Must be knowledgeable of all MHSD programs and clinics, Individual Rights, HIPAA, Medicaid and other insurance programs, etc. in order to adequately orient PS to the care they will be receiving at MHSD and also to ensure that accurate information is gathered for insurance reimbursement purposes.
+ Interact, advise, guide and conversate with individuals who are managing their mental health and addiction needs using a recovery-oriented approach to care.
+ Assist physicians and other healthcare workers with health records requirements and policies.
40% Quality Assurance
+ Implements quality control measures to ensure data accuracy and integrity.
+ Maintains confidentiality in all matters related to person-served and staff.
+ Explains and communicates to person-served clinic processes, person-served rights/responsibilities,
+ consent for treatment and completion of all intake paperwork, as required by MHSD policies and procedures to include the collection of intake documents utilizing online platforms.
+ Informs the Mental Health Center Manager about any issues and/or challenges.
+ Updates daily, weekly, and monthly logs of reports to be turned in as scheduled.
+ Assists person-served with the Medicaid Enrollment process, if applicable.
+ Verifies insurance eligibility on all individuals using Passport One Source.
+ Complies with agency and departmental procedures, including those for which measurement indicators and goals have been established.
+ Identifies and addresses discrepancies or errors in HER.
+ Scans all required documentation and uploads it into Electronic Health Record (EHR), including documents collected in person and electronically.
+ Responsible for MHSD survey administration and data entry
+ Accurately schedules individuals for Behavioral Health services provided by MHSD clinical staff.
+ schedules follow-up appointments in the EHR system(s) provided by the clinical staff; notifies person served at least 24 hours in advance of scheduled appointments, cancellations, or reschedules due to clinic closures.
+ Answers and transfers phone calls within the agency; and checks the registration team's voicemail and calls the person-served back, if necessary.
+ Informs the Mental Health Center Manager about any issues and/or challenges.
+ Establishes and maintains a positive and productive work environment, including good working relationships with all clinic staff.
20% - Performs other similar duties as assigned.
+ Serves as backup to other Registration and Front desk staff, as necessary.
+ Rotates at any of the five clinic locations, if needed.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave– Up to six weeks paid parental leave
More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
+ New Year's Day
+ Martin Luther King, Jr. Day,
+ Mardi Gras,
+ Good Friday,
+ Memorial Day,
+ Independence Day,
+ Labor Day,
+ Veteran's Day,
+ Thanksgiving Day and Christmas Day.
* Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your_Retirement_System.mp4) to give you more detailed information about their system
+ Teacher's Retirement System of Louisiana (www.trsl.org),
+ Louisiana School Employees Retirement System (www.lsers.net), among others
01
Are you a current or former Louisiana State Civil Service employee?
+ Yes
+ No
02
Do you have experience working with Electronic Health Records (EHR)?
+ Yes
+ No
03
Do you have a high school diploma?
+ Yes
+ No
04
Rate your ability to demonstrate accountability based on our definition: The ability to accept ownership for your actions, behaviors, performance, and decisions.
+ I have no experience and/or am uncomfortable demonstrating accountability
+ I have limited experience or require assistance to demonstrate accountability
+ I can demonstrate accountability
+ I can demonstrate accountability and help others improve their ability to demonstrate accountability
05
Explain your rating by providing specific and relevant examples in the box below.
06
Rate your ability to adapt to change based on our definition: The ability to adjust plans, expectations, and behaviors in response to change.
+ I have no experience and/or am uncomfortable adapting to change
+ I have limited experience or require assistance to adapt to change
+ I can adapt to change
+ I can adapt to change and help others improve their ability to adapt to change
07
Explain your rating by providing specific and relevant examples in the box below.
08
Rate your ability to accept direction based on our definition: The ability to accept and follow directions from those higher in the chain of command.
+ I have no experience and/or am uncomfortable accepting direction
+ I have limited experience or require assistance to accept direction
+ I can accept direction
+ I can accept directions and help others improve their ability to accept direction
09
Explain your rating by providing specific and relevant examples in the box below.
Required Question
Agency
State of Louisiana
Address
For agency contact information, please refer to
the supplemental information above.
Louisiana State Civil Service, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
Apply
Please verify your email addressVerify Email
Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4679199)
Apply
Health Information Coordinator 1, 2, 3
Salary
$2,602.00 - $4,682.00 Monthly
Location
New Orleans, LA
Job Type
Classified
Job Number
MHSD-200727-ACZ
Department
Metropolitan Human Services District
Opening Date
10/03/2024
Closing Date
10/8/2024 11:59 PM Central
+ Description
+ Benefits
+ Questions
Supplemental Information
719 Elysian Fields Avenue New Orleans, LA 70117
We are currently hiring for a Health Information Coordinator 1,2, or 3.
MHSD is one of ten districts across Louisiana, created by the state legislature in 2003 to oversee the delivery of publicly funded, community-based mental health, addictive disorders and developmental disabilities services to our area. MHSD serves adults, children and families of Orleans, Plaquemines and St. Bernard Parishes. In particular, we serve residents who are uninsured or Medicaid eligible/covered, individuals suffering from mental illness, individuals suffering from addiction, and individuals who have developmental and/or intellectual disabilities.
The incumbent in the Health Information Coordinator position plays a crucial role in the management and organization of healthcare data within the Metropolitan Human Services District (MHSD) – Carelogic - Electronic Health Record (EHR) system(s), in accordance with the agency’s admissions and billing criteria. The incumbent is responsible for overseeing the accurate and secure collection, storage, and retrieval of person served information, as well as ensuring compliance with all relevant healthcare regulations. The incumbent in the Health Information Coordinator position collaborates with various internal healthcare professionals/clinicians to maintain the integrity and accessibility of health records. The incumbent directly reports to the Mental Health Center Manager and performs their duties and responsibilities either onsite in one of five (5) of MHSD’s mental health centers, over the phone, and/or through a video conference platform.
Selected Preferred Competencies:
+ Accepting Direction:The ability to accept and follow directions from those higher in the chain of command.
+ Acting with Ethics and Integrity:The ability to be consistent, honest, and a trustworthy steward of State resources.
+ Adapting to Change:The ability to adjust plans, expectations, and behaviors in response to change.
+ Communicating Effectively:The ability to relay information correctly and appropriately to connect people and ideas.
+ Demonstrating Accountability:The ability to accept ownership for your actions, behaviors, performance, and decisions.
+ Displaying Professionalism:The ability to recognize how your actions impact the perceptions of both you and your organization.
+ Driving Vision and Purpose:The ability to consistently communicate a compelling picture of the vision and purpose of the organization.
+ Focusing on Customers:The ability to serve the needs of those who support and/or rely on the services provided.
+ Fostering Engagement:The ability to encourage others to invest in their work and the success of the organization.
+ Leading Change:The ability to initiate, manage, influence, and evaluate change.
This position participates in a Career Progression Group (CPG) and may be filled as a Health Information Coordinator 1, 2, or 3. The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.
The actual starting salary depends on the education and experience of the selected applicant.
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Note: regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career and not the maximum amount we are allowed to pay a new hire.
C ompensation will be based on qualifications, experience, and skills.
For further information about this vacancy contact:
Aiesha C. Zapata
Human Resources Business Partner
aiesha.carter-zapata@mhsdla.org
Minimum Qualifications
MINIMUM QUALIFICATIONS:
One year of experience in which clerical work was a major duty.
SUBSTITUTIONS:
Training in a business or clerical-related curriculum in a business school or technical institute will substitute for the required experience on the basis of six months of training for six months of experience.
Completion of a business or clerical-related curriculum in a business school or technical institute will substitute for the required one year of experience.
College training will substitute for the required experience on the basis of 15 semester hours for six months of experience.
NOTE:
Business or technical school training with less than completion will only be credited in six month increments. Similarly, college training will only be credited in 15 semester hour increments.
NOTE:
Any college hours or degree must be from an accredited college or university.
Job Concepts
FUNCTION OF WORK:
To collect, prepare, maintain, store, and process patient information and data. LEVEL OF WORK:
Entry SUPERVISION RECEIVED:
Close from a Health Information Supervisor or other higher-level agency personnel. SUPERVISION EXERCISED:
None. LOCATION OF WORK:
Statewide. JOB DISTINCTIONS:
Differs from Health Information Coordinator 2 by the absence of experienced level duties.
Examples of Work
40% EHR Management
+ Proficiently navigates and manages Carelogic (EHR), Excel, Word, Microsoft TEAMS, and Patient Portal; and ensures Telehealth connectivity validations.
+ Collects, organizes, and maintains person-served health records in electronic and/or paper formats while providing an outstanding person-served experience.
+ Establishes and maintains a positive and productive work environment, including good working relationships with all clinic staff.
+ Maintains accurate person-served demographic and financial information, along with other identifying data elements in accordance with agency policies and procedures and best practices and ensures confidentiality of all health information.
+ Schedules follow-up appointments in the EHR system(s) provided by the clinical staff; notifies person served at least 24 hours in advance of scheduled appointments, cancellations, or reschedules due to clinic closures.
+ Must be knowledgeable of all MHSD programs and clinics, Individual Rights, HIPAA, Medicaid and other insurance programs, etc. in order to adequately orient PS to the care they will be receiving at MHSD and also to ensure that accurate information is gathered for insurance reimbursement purposes.
+ Interact, advise, guide and conversate with individuals who are managing their mental health and addiction needs using a recovery-oriented approach to care.
+ Assist physicians and other healthcare workers with health records requirements and policies.
40% Quality Assurance
+ Implements quality control measures to ensure data accuracy and integrity.
+ Maintains confidentiality in all matters related to person-served and staff.
+ Explains and communicates to person-served clinic processes, person-served rights/responsibilities,
+ consent for treatment and completion of all intake paperwork, as required by MHSD policies and procedures to include the collection of intake documents utilizing online platforms.
+ Informs the Mental Health Center Manager about any issues and/or challenges.
+ Updates daily, weekly, and monthly logs of reports to be turned in as scheduled.
+ Assists person-served with the Medicaid Enrollment process, if applicable.
+ Verifies insurance eligibility on all individuals using Passport One Source.
+ Complies with agency and departmental procedures, including those for which measurement indicators and goals have been established.
+ Identifies and addresses discrepancies or errors in HER.
+ Scans all required documentation and uploads it into Electronic Health Record (EHR), including documents collected in person and electronically.
+ Responsible for MHSD survey administration and data entry
+ Accurately schedules individuals for Behavioral Health services provided by MHSD clinical staff.
+ schedules follow-up appointments in the EHR system(s) provided by the clinical staff; notifies person served at least 24 hours in advance of scheduled appointments, cancellations, or reschedules due to clinic closures.
+ Answers and transfers phone calls within the agency; and checks the registration team's voicemail and calls the person-served back, if necessary.
+ Informs the Mental Health Center Manager about any issues and/or challenges.
+ Establishes and maintains a positive and productive work environment, including good working relationships with all clinic staff.
20% - Performs other similar duties as assigned.
+ Serves as backup to other Registration and Front desk staff, as necessary.
+ Rotates at any of the five clinic locations, if needed.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave– Up to six weeks paid parental leave
More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
+ New Year's Day
+ Martin Luther King, Jr. Day,
+ Mardi Gras,
+ Good Friday,
+ Memorial Day,
+ Independence Day,
+ Labor Day,
+ Veteran's Day,
+ Thanksgiving Day and Christmas Day.
* Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your_Retirement_System.mp4) to give you more detailed information about their system
+ Teacher's Retirement System of Louisiana (www.trsl.org),
+ Louisiana School Employees Retirement System (www.lsers.net), among others
01
Are you a current or former Louisiana State Civil Service employee?
+ Yes
+ No
02
Do you have experience working with Electronic Health Records (EHR)?
+ Yes
+ No
03
Do you have a high school diploma?
+ Yes
+ No
04
Rate your ability to demonstrate accountability based on our definition: The ability to accept ownership for your actions, behaviors, performance, and decisions.
+ I have no experience and/or am uncomfortable demonstrating accountability
+ I have limited experience or require assistance to demonstrate accountability
+ I can demonstrate accountability
+ I can demonstrate accountability and help others improve their ability to demonstrate accountability
05
Explain your rating by providing specific and relevant examples in the box below.
06
Rate your ability to adapt to change based on our definition: The ability to adjust plans, expectations, and behaviors in response to change.
+ I have no experience and/or am uncomfortable adapting to change
+ I have limited experience or require assistance to adapt to change
+ I can adapt to change
+ I can adapt to change and help others improve their ability to adapt to change
07
Explain your rating by providing specific and relevant examples in the box below.
08
Rate your ability to accept direction based on our definition: The ability to accept and follow directions from those higher in the chain of command.
+ I have no experience and/or am uncomfortable accepting direction
+ I have limited experience or require assistance to accept direction
+ I can accept direction
+ I can accept directions and help others improve their ability to accept direction
09
Explain your rating by providing specific and relevant examples in the box below.
Required Question
Agency
State of Louisiana
Address
For agency contact information, please refer to
the supplemental information above.
Louisiana State Civil Service, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
Apply
Please verify your email addressVerify Email
Source : Louisiana Department of State Civil Service