Health Information Management System Technician - Marin Community Clinics

Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.

The Health Information Management System Technician (HIMS Technician) is responsible for the electronic and paper medical record management within Marin Community Clinics.  The HIMS Technician provides timely and accurate medical record services and safeguards our patient’s records in compliance with our Company policy and HIPAA regulations. Our mission to promote health and wellness through excellent, compassionate care for all guides our work every day.  The position will perform the following tasks within the clinics and/or central HIMS location.

• Process the Authorizations for Release of Health Information (ROI) for all Medical and Dental sites
• Safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical/dental information. Verifying Release of Information documentation is in compliance with the request, authorization, company policy, and HIPAA regulations.
• Daily rounds of picking up documents from front office and pods. Successfully uploading batches to drive for SmartFiler scanning.
• Daily rounds of document drop off at clinic pods.
• Successfully interacts and communicates with clinical staff to assist with deficient and delinquent medical record completion.
• Respond to requests and releases patient information to persons or agencies in strict accordance with Company policy and HIPAA regulations.
• Ensures only appropriate information is faxed to outside medical/dental facilities.
• Act as liaison between third party vendors processing requests covered by agreements and Business Associate Agreements (BAA) with MCC.
• Retrieve paper and electronic faxes. Faxed are distributed, scanned and/or actioned as necessary.
• Works collaboratively with other departments.
• Manual scanning of documents into patient charts, ensuring accuracy and appropriateness of information.
• Locates and extracts pertinent information from medical/dental files as requested.
• Merge duplicate patient records.
• Process tasks received via inbox from Nurses, MA’s, and Physicians etc.
• Take telephone calls and assist with HIMS related phone calls.
• Assist in pre-visit prep for patients which may include, but is not limited to, printing hospital records.
• Contributes as part of the team ensuring all departmental tasks are done and completes other projects assigned by supervisor.
• Support clinic HIMS as a ‘float’ technician. Support will be determined based on staff & workload.
• Perform other duties as assigned.

Education and Experience:

• High School Diploma or Equivalent (GED) required.
• Past work experience in a healthcare environment preferred.
• Past work experience in an office environment preferred.
• Previous experience with the Electronic Health Records (EPIC) preferred.
• Previous experience and proficiency with Health Information Management Systems and protocols preferred.

Required Skills and Abilities:

• Proficiency in Microsoft Office (Word, Excel, Outlook) is required.
• Strong and accurate data entry skills.
• Must be able to effectively communicate in English verbally and in writing.
• Must be able to work in fast pace medical environment.
• Excellent teamwork and customer service skills.
• High level of initiative and ability to follow through on assignments.
• Must be able to work well independently and/or in groups.
• Ability to recognize problems, offer solutions and seek help when necessary.
• Follow verbal and written instructions and carry out directions.
• Excellent attention to detail and ability to identify errors and correct them.
• Must have reliable transportation.

Physical Requirements and Working Conditions:

• Prolonged periods of sitting at a desk and working on a computer.
• Use of mouse, keyboard and headset.
• Moderate to loud noise and intermittent interruptions.
• Must be able to lift up to 15 pounds at times.

Benefits:

Our mission informs our approach to your benefits program. Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.

All employees are required to be fully vaccinated for COVID-19, including "health-care" required boosters as a condition of employment, subject to limited exemptions. New employees are required to provide proof of being fully vaccinated for COVID-19 and boosted before the first day of employment. If you completed your primary series, received an original booster and it has been more than 2 months from that booster dose - it is recommended, but not required that you receive the Bivalent booster. 

MCC is an equal opportunity employer.  We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.