Healthcare Call Center - TEKsystems

Patient Support Associate

Schedule Details:

• 8-week training 8:30am-5pm.
•  Multiple shift available after training between 8am-7pm Monday-Friday
• Hybrid after 6 months
• Opportunity to get promoted to case manager after 6 months.

Role Highlights:

• Industry: Healthcare
• Employment Type: Direct Hire  
• Location: Jefferson, IN, must live within 30 minutes of location

Role Benefits:

·        Company paid Short-term Disability (STD)

·        Increased competitive 401(k) company match up to 4%

·        Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees.

·      Paid Parental Leave of Absence

·  Wellness and Employee Assistance Programs

·     PTO benefits, flex days and paid holidays

·     Employee Referral Program

 A Day in the Role:

·        A typical day in this role will include ownership of your patients’ cases from initiation to closure to include benefit investigations, prior authorizations / denial appeals, determining financial qualifications for assistance programs and assisting patients or other callers/stakeholders through resolution (via email, inbound/outbound calls and using our patented technology) by using your critical thinking skills and your knowledge of the program and industry rules and standards. This role requires a high level of ownership, attention to detail and patient focus and will put your problem-solving skills to the test.

Role Requirements

·        Troubleshooting and problem-solving individuals

• 1-3+ years of healthcare experience.

·        Tough conversations - able to be a patient advocate for patients with high prescription costs.

·        Ability to handle personal health information with confidentiality.

·       Commitment to honesty and integrity

·        Professionalism and a strong sense of proper business and customer service etiquette

·        Clear verbal and written communication skills

·        Accountability for results

·        Ability to plan and prioritize tasks with close attention to detail.

·        Positive Attitude

I look forward to connecting with you soon!

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.