Help Desk Analyst - Stardom Employment Consultants

Job Summary: 

As a Help Desk Analyst, you will be the first point of contact for our clients seeking technical assistance. You will provide support over the phone, via email, and through our ticketing system. Your primary goal is to ensure a high level of customer satisfaction by resolving technical issues efficiently and effectively.

Key Responsibilities:

• Respond to client inquiries and provide technical assistance in a timely manner.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document and track issues using our ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Provide guidance and training to clients on software and hardware usage.
• Maintain a high level of customer service and professionalism.
• Stay updated with the latest technology trends and solutions.

Qualifications:

• Proven at least 1 year of experience as a Help Desk Analyst or in a similar role.
• Bachelor's in Information Technology or similar field is preferred.
• Strong knowledge of computer systems, software, and networks.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-oriented with a focus on delivering high-quality support.
• Relevant certifications (CompTIA A+, ITIL) are a plus.