Help Desk - American Technology Consulting

Job Duties:• Performs/monitors standard processes or operations thatare highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES:imaging computers, replacing printer toner, disposing of outdated assets, andresolving trouble tickets from ServiceNow queues.• Documents recording and/or distributing information. Hassome breadth, depth and/or frequency of interaction with external contacts.Typical examples include updating assets in Asset Center, following KB articlesfor problem resolution, and following unit specific processes.• Responsible for effective e-mail communications andability to create and maintain basicdocuments/records: TYPICAL EXAMPLES: --contact lists--process logs --problem incidence reports --customer information updates –exterior ship orders --inventory, maintenance or other servicerecords--handling standard facilities administration requests• Responsible for recognizing problems with theprocesses/operations supported. Is responsible for resolving those problemswith pre- established and documented solutions. Is responsible for reporting toothers those problems that fall outside the scope of established procedures.• Maintains equipment, supplies, data supporting processesor operations. Typical examples includes scheduling routine equipmentmaintenance, ordering supplies, monitoring inventory, updating data records,and interacting with suppliers.• Applies some technical knowledge in the support ofprocesses or operations TYPICAL EXAMPLES: --understanding basic printeroperationsto replace toner and pickup rollers, performing trouble shooting by followingKB article to resolve end user tickets.Job Requirements:• Knowledge of computing and networking concepts andfundamentals• Ability to use standard desktop load applications suchas Microsoft Office plus intranet and internet functions.• Knowledge of computer security policies and a generaloverall knowledge of computer security concepts.• 1 year or more IT experience preferred, but recentcollege graduates will be considered.