Help Desk Specialist - Agensys Corporation

RESPONSIBILITIES

• Installation, configuration, maintenance and troubleshooting for all Executive users of the DTRA systems
• Maintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-service actions (currently using Remedy)
• Remote access configuration and support for DTRA Executive users and external customers as required (supporting telework, off-site travel, and mission or contingency operations)
• Install, configure, maintain, and troubleshoot computer peripherals
• Provide tracking for all deployed IT assets from procurement to disposal to allow real-time accounting of IT assets to both government and contractor personnel
• Provide end-user software and application support
• Provide technical assistance and customer support in the operations and maintenance of wireless voice and data services.
• Must be able to lift 50 lbs.
• The Help Desk Specialist will gather feedback directly from the service desk customer regarding their level of satisfaction with the service provided. Survey responses will be voluntary for customers. The survey content will be reviewed and utilized in performance reviews.
• Performance measures for this position focus on efficiency, effectiveness, responsiveness, and overall customer satisfaction.

REQUIRED QUALIFICATIONS

• TS/SCI Clearance
• Active IAT II certification
• 2+ years of relevant experience
• A Bachelor of Arts (BA)/Bachelor of Science (BS) degree or equivalent work experience. Years of work experience may be substituted one for one with college years.
• Experience with Office 365 and Microsoft products
• Must be a US Citizen