Help Desk Support - TEKsystems

Description:

This job contributes to success by acting as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. Responds to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and distribution centers nationally. Models and acts in accordance with Williams-Sonoma Inc's guiding principles.

ESSENTIAL FUNCTIONS:

• Assists in identifying trends in continuing hardware, software or systems problems.

• Documents user problems, resolution, and new solutions for future reference using EHD tools and resources.

• Maintains regular and consistent attendance and punctuality.

• Performs first-level core troubleshooting on hardware/software systems problems; answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continuous user-support environment.

• Refers user problems to EHD Management, senior analysts or other support groups within Information Technology as necessary when additional assistance is required for resolution.

• Associate degree in a technical or computer related field of study, or equivalent related experience

• 2-5 years of related work experience

• Help desk or customer support environment supporting various hardware, software and personal computer tools (1 year).

• Problem management and knowledge base tools (1 year).

• Retail Point of Sale systems and or computing systems (1 year) Required Knowledge, Skills and Abilities.

• Ability to communicate clearly and concisely, both orally and in writing.

• Ability to handle multiple tasks.

• Ability to work in a fast-paced and changing environment.

• Ability to work as part of a team.

• Ability to deliver customer service to users with various levels of computer knowledge.

• Ability to work with users of various levels of computer knowledge.

• Strong technical aptitude and troubleshooting skills.

Skills:

Access, MS Word, Queries, Password Reset, XP, Helpdesk, Escalation, Support, Ticketing System, Help desk, Support, Active directory, Office 365, Windows 7, Desktop, O365, Servicenow, Service management, Customer service, Service desk, Troubleshooting, Help desk support, Windows 10, Windows

Top Skills Details:

Access, MS Word, Queries, Password Reset, XP, Helpdesk, Escalation, Support, Ticketing System,Help desk,Support,Active directory,Office 365,Windows 7,Desktop

Additional Skills & Qualifications:

Customer Service, Store Support, Helpdesk, problem solving, troubleshooting, visualization, flexibility, promptness, and excellent communication,

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.