Help Desk Technician - SciTec

SciTec has been awarded multiple government contracts and is growing our creative Team! SciTec, Inc. is a dynamic small business with the mission to deliver advanced sensor data processing technologies and scientific instrumentation capabilities in support of National Security and Defense. We support customers throughout the Department of Defense and U.S. Government in building innovative new tools to deliver unique world-class data exploitation capabilities.

Important Notice: SciTec exclusively works on U.S. government contracts that require U.S. citizenship for all employees. SciTec cannot sponsor or assume sponsorship of employee work visas of any type. Further, U.S. citizenship is a requirement to obtain and keep a security clearance. Applicants that do not meet these requirements will not be considered.

SciTec has immediate openings for Help Desk Technicians to ensure our staff are online and to support their usage of IT systems. 

Responsibilities: An information technology (IT) Tier 1 Technician is a technology professional with an aptitude to develop and apply a broad range of knowledge and skills in many areas of IT, but without a specific specialty. Responsibilities include:

• Help Desk Tickets:  Delivering support by using SciTec’s help desk ticket system. End user requests are generated through tickets and communication regarding ticket status is delivered through.

• Software and hardware: Installing, updating, and evaluating new software and hardware, and running tests to ensure compatibility of software with OS, etc.
• Systems support: Providing technical support to users, both in-house and remote, and troubleshooting computer problems. (e.g. maintaining email distribution lists, creating new lists, resetting password, installing workstations on desktops, tracking physical inventory)
• Security: Implementing and maintaining security standards, policies, and procedures, and monitoring security certificates
• User training: Instructing users on information system procedures, and how to properly use IT resources
• Reporting: Collecting, and summarizing information to prepare project status reports, and identifying and resolving project issues
• Other duties as assigned

Examples of day to day tasks (with training):

o   Provide Internet access

o   Deliver customer satisfaction

o   Interact with end users regarding technology use

o   Provide hardware malfunction reports

o   Resolve login difficulties

o   Identify and help resolve performance issues

o   Perform software installation and update errors

o   Troubleshoot printer problems

o   Help prevent data loss

o   Perform efficient troubleshooting tasks

o   Assist end users with forgotten passwords

o   Exercise escalation procedures

o   Help grow knowledge base management

o   Respond to end-user inquiries

o   Help with scheduled maintenance updates

o   Handle support and manage tickets

o   Perform discovery of facts and symptoms for IT issues before escalation

o   Troubleshoot and resolve dns, networks, and application access

o   Troubleshoot and resolve permission issues, user access issues, and work with users to install developer packages and applications

Requirements

• 2-year degree in Information Technology, Network Engineering, Computer Engineering, other relevant technical field, or equivalent experience
• Good understanding of computer systems, operating systems, software, and devices
• Ability to communicate effectively with customers, both verbally and in writing
• Patient and friendly, with a commitment to providing excellent customer service
• Ability to diagnose and resolve basic computer technical issues with the ability to break down technological processes and provide clear, step-by-step instructions.
• Versatile, flexible, and willing to work in a dynamic environment with rapidly changing priorities
• Ability to work with others in a constructive and collaborative manner
• Ability to obtain and maintain a DoD security clearance
• Good verbal and written communication skills

Physical Requirements

• Ability to work (standing or sitting) at a computer for long periods of time
• Ability to stand, walk, sit, use hands and fingers, handle or feel objects (tools or controls), reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl, talk, and hear
• Ability to perform work requiring close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Ability to work in various buildings around main work location where IT equipment is used (i.e.. Boulder North and South for Boulder positions)
• Ability to lift and handle desktops, laptops, printers and accessories to deploy or service said equipment, up to 35lbs

Candidates with the following qualifications will be preferred:

• 4-year degree in Information Technology, Network Engineering, Computer Engineering, other relevant technical field, or equivalent experience
• CompTIA A+ desired
• Familiarity with cloud computing and network administration

*Resumes, Cover Letters, and Applications which are generated by AI will not be considered for employment.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Benefits

SciTec offers a highly competitive salary and benefits package, including:

• Employee Stock Ownership Plan (ESOP)
• 3% Fully Vested Company 401K Contribution (no employee contribution required)
• 100% company paid HSA Medical insurance, with a choice of 2 buy-up options
• 80% company paid Dental insurance
• 100% company paid Vision insurance
• 100% company paid Life insurance
• 100% company paid Long-term Disability insurance
• 100% company paid Hospital Indemnity insurance
• Voluntary Accident and Critical Illness insurance
• Short-term Disability insurance
• Annual Profit-Sharing Plan
• Discretionary Performance Bonus
• Paid Parental Leave
• Generous Paid Time Off, including Holiday, Vacation, and Sick Pay
• Flexible Work Hours

The pay range for this position is $57,000 - $70,000/year. SciTec considers several factors when extending an offer of employment, including but not limited to the role and associated responsibilities, a candidate's work experience, education/training, and key skills. This is not a guarantee of compensation.

SciTec is committed to hiring and retaining a diverse workforce and is proud to be an Equal Opportunity/Affirmative Action employer.