Help Desk Tier II Desktop Specialist - Cleared at RightDirection Technology Solutions

The Help Desk Tier II Desktop Specialist shall support the HR Help Desk at the U.S. Dept of State in Washington, D.C. This position is full-time and on-site with standard office hours. This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau.

• Responsible for creating and maintaining images for all desktop platforms.
• Maintaining and supporting applicable ticketing queues.
• Working with customer to support their IT needs.
• Assisting in issuance and collection of property, assisting with office moves, and other related help desk duties.
• Occasionally assist Tier I specialists with ticket triage.

PM21

• Active security clearance.
• Minimum three (3) years of overall IT experience, and at least two (2) years' experience supporting all phases of desktop support to include software, hardware, and network related issues.
• VIP customer support experience.
• Experience with ServiceNow.
• Strong customer skills.
• Experience training or guiding team members.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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