Helpdesk Analyst 8-11 - Focused HR Solutions
Columbia, SC
About the Job
This job is 100% on-site in Columbia, SC.
Our direct client has an opening for a Helpdesk Analyst rec 10944-1
This position is up to 12 months, with the option of extension, and is in Columbia, SC
Corp to Corps are NOT allowed for this client. W2 Only.
Responsibilities:
- Responds to and diagnoses problems through discussions with users and business partners using problem recognition, research, isolation and resolution steps for the Office of the State Treasurer (STO).
- Assists IT personnel, end users and business partners to ensure that programs, systems and equipment meet users' needs and are understood by users.
- Builds and maintains strong working relationships with key IT product and service providers to ensure performance and service level requirements are met.
- Researches, tests and recommends technology based on best practices and how the agency uses technology. Manages resource requirements to balance user demands.
- Provides technical support for STO business applications by analyzing, identifying, diagnosing and resolving issues.
- Participates in projects and initiatives to advance the STO's operational effectiveness in cost savings, performance and customer satisfaction.
- Maintains, recommends and documents IT procedures, processes and controls.
DAILY DUTIES / RESPONSIBILITIES:
ALL WITHIN PROJECT SCHEDULES AND OTHER DEFINED DEADLINES:
- Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily
- Provide technical support to ongoing projects assisting with IT needs
- Use critical thinking to help develop IT solutions or troubleshoot problems
- Offer great deskside and remote support to the STO workforce
- Assist with documentation and reporting as necessary
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
- GREAT CUSTOMER SERVICE
- TECHNICAL TROUBLESHOOTING
- HANDS-ON DESKTOP SUPPORT
- EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
- A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
- EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS
- Customer service skills Yes 1 Expert Currently Using 6 + Years
Additional Skills:
- A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
- EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS
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Source : Focused HR Solutions
