Helpdesk Support Clerk - American Technology Consulting

Title: Helpdesk Support ClerkLocation: 1305 East Walnut Street, Des MoinesInterview:- Either Webcam or In Person InterviewThe Iowa Department of Health and Human Services Division of Public Health isseeking a Help Desk Support Clerk in the Bureau of Radiological Health.This individual will provide customer service and technical help desk support tosystem users for the online licensing system. The candidate will assist userswith basic questions and troubleshoot basic issues, escalating other applicationissues to a technical team when needed. The candidate will also provideadministrative support in the Radiation Machines program.The ability to work independently with minimal oversight, maintain flexibility,multitask and take on additional duties and tasks that can vary from day to dayis required. This individual will be required to possess strong attention todetail and organization skills in order to complete administrative duties.Key skill sets:● Customer Service oriented with the ability to remain calm in a demandingenvironment.● Excellent communication skills.● Prior experience using license database software with the ability totroubleshoot technical issues related to the software and web-based services.● Skilled in basic computer technology and/or programs including MicrosoftOffice Products, various internet browsers, Google Suites, electronic filemanagement and Chromebooks.● Administrative skills including but not limited to mail processing, dataentry, and financial transactions.