Helpdesk Support - Ozinga

Summary:
 

This position is responsible for ensuring an outstanding level of customer services by providing direct IT support to company employees. The Helpdesk Technician will provide first line of support for all trouble calls and strive to resolve as many as possible.

Principal Duties and Responsibilities:

Assist with the following IT Support:

• PC/laptop Hardware and OS Support
• User level App Support
• User level E-Mail support
• Thin Client Support
• Mobile Device Support
• Printers and Scanners (Hardware)
• Time Clocks
• Cellular Network Extenders

Qualifications:

Education/Specialized Knowledge/Professional Certifications:

• High School Diploma or equivalent required
• Bachelor’s degree in Informational Technology/related major or relevant work experience preferred
• Demonstrated knowledge of moderately complex hardware and software products

Experience:

• 5 years relevant support experience preferred

Skills/Abilities:

• Maintain a positive attitude and provide exemplary customer service
• Advanced proficiency with modern operating systems
• Professional written and verbal communication skills
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Ability to work independently and to carry out assignments to completion within parameters of instruction given, prescribed routines and standard accepted practices
• Excellent problem solving and troubleshooting skills

Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, veteran status, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.