Helpdesk Support Specialist - Vohra Wound Physicians

• Provide in-person and over-the-phone Tier 1 help desk support to both company employees and third-party users.
• Manage Active Directory user and computer accounts.
• Walk users through the problem-solving process; whenever possible.
• Document helpdesk support incidents.
• Identify and escalate technical issues requiring urgent attention; work with service providers to escalate third-party helpdesk tickets as required.
• Perform root cause analysis of technical problems to reduce the likelihood of future occurrences.
• Install computer hardware, software, and peripherals.
• Provide computer training to new employees… and train all employees on the use of commonly used software.
• Install and manage network printers and troubleshoot printer connectivity issues.
• Perform software installations and updates.
• Direct unresolved issues to the next level of support personnel.
• Track and route problems and requests, and document resolutions.
• Provide support on Office 365 applications and hosted VoIP service.
• Keep computer and computer peripherals inventory up to date.
• Stay current with fundamental operations of relevant software, hardware, and other equipment.
• Identify and suggest possible improvements to existing procedures.
• Manage user accounts on third-party systems.

• Energetic individual who is motivated to learn new skills and technologies.
• Have strong technical knowledge and be able to communicate effectively to understand a technical problem and explain its solution.
• Excellent verbal and written skills.
• Understanding of basic computer networking.
• Ability to identify customers’ needs and offer appropriate solutions.
• Ability to explain IT concepts to users with limited technical knowledge.
• Evaluate, prioritize, and provide technical support for incoming requests from users made in-person, or by telephone and e-mail.

• High School diploma.
• A+ or N+ certifications are a plus.

• 401(k)
• Dental Insurance
• Health insurance
• Paid time off
• Vision insurance

• 8-hour shift
• Day shift
• Monday to Friday

Founded in 2000, Vohra Wound Physicians is the largest wound care specialty practice focused exclusively on the post-acute sector, and the premier provider and employer in wound management. The company provides bedside clinical care to hundreds of thousands of patients annually at nearly 3,000 skilled nursing facilities across 28 states as well as to patients healing at home via telemedicine. Supported by proprietary technologies and extensive, ongoing physician training, Vohra delivers results including a 21-day improvement in healing time and an 88% reduction in wound-related hospitalizations. Our mission: to improve patient outcomes and reduce hospitalizations while reducing costs for facilities and home health partners.Vohra is seeking top doctors across the nation to join our practice. Please contact us today to learn more.www.vohrahysicians.com