Hiring Our Heroes - Field Service Supervisor at Blanchard machinery
Summerville, SC
About the Job
Overview
This requisition is only for service members participating in Hiring Our Heroes Cohort 25-1.
The Field Service Supervisor assumes a high level of responsibility for the performance of themselves and their team
Successful Field Service Supervisors are self-motivated, have the ability to work under pressure, and have the willingness to work in varying conditions
Field Service Supervisors will provide their teams with training in troubleshooting, technical procedures, and safety.
Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results
Some of the benefits of joining our team are:
Competitive Pay.
Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
Exposure to world-class CAT training and development.
A friendly and supportive work environment.
Continuous exposure to learning and new technologies
Opportunities for advancement
Responsibilities
Responsible for scheduling and prioritizing all work performed in the field service area.
Responsible for customer communications including repair estimates and quotes
Also responsible for ensuring thorough and efficient repairs are completed to the customer's expectations and satisfaction.
Responsible for conducting performance reviews and managing employee development in accordance with company guidelines
Contributes to a positive work environment and promotes the vision, mission and values of BMC.
Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
Aligns, partners, and collaborates with assigned HR representative to proactively manage staffing, workforce development, employee communication, employee relations and support / develop business unit objectives.
Maintain customer satisfaction with timely and accurate communication.
Plans work schedule to meet work order commitments and assigns work to technicians and monitors progress
Provides decision-making support to technicians in the analysis and resolution of service/parts problems
Prepares customer invoice for work performed
Effectively analyze and proactively seek out all options to provide the best solution for the customers and the company
Elevate customer issues to Product Support Manager when appropriate
Responsible and accountable for maintaining and promoting a safe work environment
Promote Safety First culture
Complete Employee Injury Report promptly and accurately
Collaborate with all divisional areas of the dealership on continuous improvement projects that touch the service division.
Must be willing visit customers and suppliers
Other duties as assigned.
Qualifications
High school diploma required
3+ years of experience working on heavy equipment required.
Valid driver’s license and a safe driving record, must also possess a valid CDL license.
2+ years supervisory and/or leadership experience preferred.
Knowledge of safely operating heavy construction equipment
Advanced heavy equipment service/maintenance knowledge
Able to perform machine inspections.
Ability to operate a service vehicle.
Organizational and time management skills required
Must have the ability to set and keep priorities and professionally handle the stress associated with dealing with a fast paced industry and deadlines.
Must be a Team player that is enthusiastic and hard working with the ability to complete work with minimal supervision.
High degree of interpersonal skills with solid written and oral communication skills is required.
Must possess the personal discipline to establish the proper image as a representative of Blanchard Machinery with the ability to meet and work with the customer in a professional manner.
Ability to perform duties with a sense of urgency, exceeding customer expectations
Able to work in a dynamic, fast paced service environment
Proficient in the use of a computer and related software (Word, Excel, etc.)
Strong problem solving skills and be detailed oriented with a high level of accuracy
Proven ability to navigate change in a productive manner, remaining open and driven by change in order to meet organizational goals and objectives.
Sound decision making skills with ability to assesses strengths and weaknesses of the team; pursue training and development opportunities; strive to continuously build knowledge and skills
Self-directed and committed to building a supportive, positive, and winning culture.
Ability to lead and work effectively with teams
Working Conditions
The physical environment requires the employee to work primarily inside throughout the year.
Position may require employee to be physically present at designated worksite location.
Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
Seeing, reading, and writing to complete job responsibilities.
Use of computer and other forms of technology to complete job responsibilities.
This requisition is only for service members participating in Hiring Our Heroes Cohort 25-1.
The Field Service Supervisor assumes a high level of responsibility for the performance of themselves and their team
Successful Field Service Supervisors are self-motivated, have the ability to work under pressure, and have the willingness to work in varying conditions
Field Service Supervisors will provide their teams with training in troubleshooting, technical procedures, and safety.
Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results
Some of the benefits of joining our team are:
Competitive Pay.
Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
Exposure to world-class CAT training and development.
A friendly and supportive work environment.
Continuous exposure to learning and new technologies
Opportunities for advancement
Responsibilities
Responsible for scheduling and prioritizing all work performed in the field service area.
Responsible for customer communications including repair estimates and quotes
Also responsible for ensuring thorough and efficient repairs are completed to the customer's expectations and satisfaction.
Responsible for conducting performance reviews and managing employee development in accordance with company guidelines
Contributes to a positive work environment and promotes the vision, mission and values of BMC.
Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
Aligns, partners, and collaborates with assigned HR representative to proactively manage staffing, workforce development, employee communication, employee relations and support / develop business unit objectives.
Maintain customer satisfaction with timely and accurate communication.
Plans work schedule to meet work order commitments and assigns work to technicians and monitors progress
Provides decision-making support to technicians in the analysis and resolution of service/parts problems
Prepares customer invoice for work performed
Effectively analyze and proactively seek out all options to provide the best solution for the customers and the company
Elevate customer issues to Product Support Manager when appropriate
Responsible and accountable for maintaining and promoting a safe work environment
Promote Safety First culture
Complete Employee Injury Report promptly and accurately
Collaborate with all divisional areas of the dealership on continuous improvement projects that touch the service division.
Must be willing visit customers and suppliers
Other duties as assigned.
Qualifications
High school diploma required
3+ years of experience working on heavy equipment required.
Valid driver’s license and a safe driving record, must also possess a valid CDL license.
2+ years supervisory and/or leadership experience preferred.
Knowledge of safely operating heavy construction equipment
Advanced heavy equipment service/maintenance knowledge
Able to perform machine inspections.
Ability to operate a service vehicle.
Organizational and time management skills required
Must have the ability to set and keep priorities and professionally handle the stress associated with dealing with a fast paced industry and deadlines.
Must be a Team player that is enthusiastic and hard working with the ability to complete work with minimal supervision.
High degree of interpersonal skills with solid written and oral communication skills is required.
Must possess the personal discipline to establish the proper image as a representative of Blanchard Machinery with the ability to meet and work with the customer in a professional manner.
Ability to perform duties with a sense of urgency, exceeding customer expectations
Able to work in a dynamic, fast paced service environment
Proficient in the use of a computer and related software (Word, Excel, etc.)
Strong problem solving skills and be detailed oriented with a high level of accuracy
Proven ability to navigate change in a productive manner, remaining open and driven by change in order to meet organizational goals and objectives.
Sound decision making skills with ability to assesses strengths and weaknesses of the team; pursue training and development opportunities; strive to continuously build knowledge and skills
Self-directed and committed to building a supportive, positive, and winning culture.
Ability to lead and work effectively with teams
Working Conditions
The physical environment requires the employee to work primarily inside throughout the year.
Position may require employee to be physically present at designated worksite location.
Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
Seeing, reading, and writing to complete job responsibilities.
Use of computer and other forms of technology to complete job responsibilities.
