Home Care Quality Assurance QA Supervisor - Addus Homecare

To apply via text, text 6710 to (334) 518-4376

Position Summary: This position is responsible for periodic review of department internal control procedures, to include reviewing business processes and recommending process improvements that increase efficiency and/or accuracy of claims. This position will work with management to ensure compliance and regulations are being followed, including the Sarbanes-Oxley Act, HIPAA and Best Claims Practices.

Hours: Full Time: Monday through Friday 9 am to 6 pm. Saturday at least once a month

Location: Addus HomeCare 1641 N. Alpine Road Suites 206-208 Rockford, IL 61107. May have to travel to Sterling IL 2x monthly

At Addus we offer our team the best:

• Medical, Dental and Vision Benefits
• Daily Pay
• Continued Education
• Monthly Bonus in addition to the hourly rate
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Conducts Home Care Aide and client in-home monitoring visits to ensure compliance with client care plan
• Delivers and reviews Client Welcome Packet and conduct in-home visits with new client
• Completes and submits all required in-home visit forms
• Observes, documents and reports to Service Coordinator staff, any changes in a client’s condition that are noted during a home visit. Changes include but are not limited to: Physical, mental, emotional, financial, environmental, medical, additional service needs
• Performs necessary phone and/or in-person follow-up on reported complaints or service related issues
• Assists with office filing, data entry, making client service monitor calls and documenting case notes
• Assists with in-home support, training and orientation of HCA’s as needed
• Utilizes and update the Addus HomeCare Expiring Requirements Report as directed, to ensure timely completion of required in-home visits
• Attends all required training, both internal and external
• Attends all required meetings, including Integrated Service meetings, if applicable
• Available to provide in-home services to clients on a fill-in and or emergency basis, as assigned by Service Coordinator staff
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Position Requirements & Competencies:

• High school or general education diplomas (GED), Advanced degree preferred
• Minimum of 3 years’ experience working in the field of senior services, or related social service, including 2 years as a supervisor
• CNA certificate and license preferred; or similar training
• Must demonstrate strong interpersonal and communication skills
• Represents the organization professionally at all times
• Must be client focused and customer service driven
• Computer experience – Microsoft Word and Excel

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To apply via text, text 6710 to (334) 518-4376

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