Home2 Suites By Hilton Daphne - Maintenance Engineer - Home2 by Hilton Daphne/Spanish Fort

Job Summary: 

The maintenance engineer is responsible for providing an attractive, clean, safe and well-maintained property, using a systematic approach that maximizes guest satisfaction and properly controls labor and materials utilized. 

Duties and Responsibilities: 

• Maintain and repair the interior and exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems, and swimming pool. 

• Inspect all operating systems and components of the hotel to ensure they are operating properly, efficiently and safely. 

• Communicate and enforce all hotel policies and procedures. 

• Inform management of hazardous situations, emergencies or security threats. 

• Maintain a clean and organized maintenance shop and for the security of hotel inventory. 

• Assist all guests in a sincere and courteous manner while going the extra mile and doing whatever it takes to ensure guest satisfaction. 

• Understand and respond to customer needs and ensure a high level of guest satisfaction. 

• Perform preventative maintenance on all mechanical/electrical equipment, HVAC units, refrigeration, plumbing systems, and guest rooms while maintaining accurate records of all work performed. 

• Ensure everyone in the department is trained and uses Quore on a daily basis.

• Maintain the cleanliness of hotel grounds. 

• Assist with hotel security to minimize risk of theft, crime, and other hazards. 

• Follow and adhere to all standards and regulations set forth by designated hotel and as directed by management. 

• Be a Brand Ambassador of A&R’s Culture, Mission and Values.

Required Skills and Experience: 

• Previous hospitality industry experience preferred but not required 

• Able to accept directions and priorities from members of management and reliably follow through on tasks. 

• Proficient in Quore.

• Highly energetic and motivated individual 

• Ability to lift up to 50 pounds. 

• Ability to work with machinery both indoors and outdoors. 

• Ability to work independently with little supervision. 

• Excellent interpersonal and communication skills with strong customer/client focus essential 

• Strong problem-solving skills 

• Ability to work in a fast-paced, high pressure environment 

• Ability to shift and manage multiple priorities while adapting easily to change 

• Results driven focus and ability to work through to completion in a timely manner 

• High level of flexibility regarding overtime during busy periods as required by the business 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.