Hospital Director of Operations - Ethos Veterinary Health

• A highly competitive base salary
• Annual profit-sharing bonus plan
• Annual CE Allowance
• Generous benefits plan, including paid vacation, sick time, holidays and a retirement savings plan with a company match
• The Ethos Veterinary Health (EVH) Community offers resources such as Talkspace, EAP, and Pawcasts (wellness & self-care practices) from our Chief Community Officer. 
   

• Directly oversee all operations and business activities, leading team members across all departments with enthusiasm and purpose.
• Partner effectively and collaboratively with the Medical Director, who plays a key role in hospital management and ensuring high-quality patient care.
• Demonstrate a strategic orientation by translating vision into actionable plans, managing operations effectively to achieve objectives.
• Direct the leadership team collaboratively, facilitating resolution of issues and driving growth within the hospital.
• Organize and conduct engaging staff meetings, regularly meeting with managers to evaluate and plan for the welfare of the practice while attending corporate meetings.
• Consciously shape a positive hospital culture based on trust and teamwork, catering to the needs of our clients and referring veterinarians.
• Oversee recruitment, interviewing, and hiring of staff in conjunction with the Medical Director, ensuring we attract top talent.
• Monitor employee competence and effectiveness through manager feedback and observation, conducting performance and salary reviews while overseeing disciplinary actions and terminations.
• Collaborate on the recruitment, interviewing, contract negotiation, and hiring of doctors with the Medical Director to maintain our high standards of care.
• Work closely with the Medical Director to establish optimal medical care while maintaining the hospital's positive financial health.
• Exhibit a calming, humble, and teachable attitude, effectively addressing decisive change throughout the hospital.
• Be passionate about providing resources, support, and supervision for hospital staff, fostering an incredibly positive and forward-moving culture.

• Develop an in-depth understanding of the local market and build strong relationships with referring general practice veterinarians to grasp their needs.
• Understand, participate in, and support planned marketing events and programs, ensuring that the hospital staff utilizes marketing tools effectively.
• Identify and execute short- and long-term plans for growth, including new service additions, recruitment of key team members, pricing strategies, space optimization, and equipment acquisitions.

• Take charge of accounting and finance processes within the hospital, creating annual operating budgets aimed at revenue growth and profitability.
• Lead hospital financial activities with monthly reviews of financial statements and implement corrective actions as needed.
• Apply continuous improvement principles to financial and operating processes, fostering a feedback loop with doctors and staff.
• Own the P&L and ensure that financial results meet and exceed expectations.
• Review accounts receivable for proper and timely processing.
• Handle payroll processing biweekly, ensuring accuracy and efficiency.

• Be an inspirational and motivational leader, driving results across all business elements by setting goals and evaluating progress.
• Help each team member develop a deep understanding of the mission, vision, and values, aligning their work with business goals that drive our success.
• Partner effectively with Ethos and technology providers to enhance hospital activities and improve client and veterinarian experiences.
• Direct growth activities to support business objectives, providing thought leadership, coaching, and mentoring to elevate the entire team’s performance and productivity.
• Understand lean principles, identifying and executing opportunities to improve processes and create efficiencies.
• Recognize how to grow and develop De Novo locations in line with market potential.
• Administer and review non-medical client complaints, ensuring swift resolution.
• Oversee billing processes, including calculations of discounts and special accounts.
• Ensure client flow is smooth, guaranteeing that clients and patients are treated professionally, timely, and competently.

• 5 years of progressive operational management experience with a record of success, including experience managing a P&L.
• MBA or equivalent experience is preferred.
• Healthcare (veterinary or human) experience preferred, but not required.
• Multi-site leadership experience preferred, but not required.
• Learns quickly and can absorb new information rapidly.
• Self-motivated while also an expert at motivating, coaching, and inspiring others.
• Ability to roll up your sleeves and get things done with enthusiastic participation, including flexible and irregular hours and role descriptions to support the hospital.
• Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.

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