Hospitality Front Desk Specialist - Part Time - Kasa Living
Chicago, IL
About the Job
Location: Chicago, IL
Time Commitment: Part-Time (approximately 20-24 hours per week)
Anticipated Schedule: flexible schedule, weekends.
The Property Operations Associate (Hospitality) role is an on-site facilitator of everything that the Kasaguest will experience during their stay. As a Property Operations Associate, you are an important part of the Chicago+ market, supporting efficient and successful operations for the Kasa Magnificent Milebuilding (1 W Superior St., Chicago, IL 60654). Primarily stationed at our front desk, you will be the face of Kasa during the guest's stay. You will interact with guests face to face, provide assistance and recommendations and address any concerns that arise. You will be knowledgeable of property operations and be an extension of the Guest Experience team. The main mission of this role is to provide a seamless guest arrival and in-unit experience.
Like many operations roles, there is no "typical day" but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: welcoming guests, enhancing VIP experience, facilitating guest relocations, planning + strategizing for next-day operations, taking calls, hosting guest engagement events, and providing guests with local area recommendations.
A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.
Unleash your career potential at Kasa
We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.
Required Attributes
Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs
Change Agent:Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
Required policy information:
- This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.
Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.
Expected Results
- Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.
- Key Initiative: Identify and communicate on-site issues.
- Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines.
- Key Initiative: Participate in preventative maintenance program.
- Role Objective 2: Complete tasks that driveproductivity within the operation.
- Key Initiative: Complete brandinspections to gather property-level data.
- Key Initiative: Decrease the number of after-hours calls and inquiries.
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Benefits
- Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
- Competitive Salary: We offer base salaries at or above market rates plus additional earning opportunities based on the position
- Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
Who We Are
Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily, single-family, and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!
Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our one-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.
Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.
Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.
Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.
The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.