Hospitality Manager - Puttshack
Natick, MA 01760
About the Job
Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment.
Reporting into Director of Operations, the Hospitality Manager will help oversee a multi-faceted high-volume full-service restaurant/venue with a game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food we serve to the Guest service we provide in our venue. Manage hourly team members and provide them with leadership and development, while partnering closely with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives.
Key Responsibilities:
Operational Leadership:
- Oversee 1-2 areas of the venue operations including service, bar, reception, game & tech and/or bar.
- Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspires others to the do the same.
- Effectively operate computer systems including a POS System, Online Team Member Scheduler.
- Manages controllable expenses for their area of responsibility
- Ensure all side work is appropriately assigned and completed
- Ensure collaboration between kitchen and front of house operations
Team Development and Management:
- Participate in hiring, training, and developing hourly associates
- Create, maintain and update associate schedules using weekly and daily forecasts.
- Conducts/leads pre-shift meetings to provide daily focus and provide continuous coaching and direction to hourly staff
- Drive accountability and consistency by providing constructive coaching and feedback.
Guest Experience:
- Manages Guest Service issues professionally and with a guest centric mindset
- Champion the Puttshack brand by ensuring a consistent and exceptional guest experience
Compliance and Safety:
- Maintain a safe, secure and healthy work environment and food safety
- Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates.
Required Skills and Experience:
- Minimum of 2 years of experience as a manager in a full-service restaurant; experience within a high-volume food & beverage, hospitality, and/or social entertainment venue
- Results driven; ability to lead/coach team to achieve business objectives/goals
- Strong communication skills with the ability to resolve conflict and provide direction to your teams
- Demonstrates financial acumen, strong understanding of restaurant operations
- Tech savvy and willingness to learn new systems and tools.
- Flexible availability to work evenings, weekends, and holidays
- This position must pass a post-offer background check
Preferred Skills and Experience:
- Preferred certifications including ServSafe and state/local licensing requirements
- Hospitality Degree preferred
What’s in it for you:
- Paid PTO
- Health insurance: medical, dental, and vision
- Paid Parental Leave
At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.
