Host/Hostess - IHOP
Glen Allen, VA 23060
About the Job
Our restaurant is looking for a host with a remarkable personality and engaging people skills.
The right person for this job should be able to multitask food and beverage orders and deliveries. Our restaurant prides itself in providing excellent service, which is why we are looking for a host who will treat our guests with attentiveness, patience, and a positive attitude.
Host greets (both arriving and departing) and seats all guests in a friendly manner and assists in maintaining the overall guest flow of the restaurant.. All our hosts are also responsible for handling cash and credit card transactions.
To help our restaurant provide a pleasurable dining experience, a good host should be able to ensure that our guests are fully satisfied by being friendly, courteous, accommodating, reliable, and have excellent menu knowledge. A suitable candidate for the job should also be a problem-solver and a team player. All hosts and servers are also cross trained as an expo.
Responsibilities of a Host::
● Greeting, seating, and escorting guests.
● Opens door for guests arriving and departing.
● Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities.
● Process To-Go and Delivery Orders
● Manage Wait List when the restaurant is busy
● Providing menu recommendations and additional information.
● Upselling additional products when appropriate.
● Taking orders using software or order pads.
● Communicating order details to the kitchen staff.
● Delivering food and beverages in a timely fashion to outside guests.
● Delivering checks and collecting bill payments.
● Cleaning and maintaining the appearance of the restaurant
● Providing exceptional customer experience.
Host Job Requirements::
● Prior experience as a host is a plus
● Must showcase teamwork and communication skills.
● Must be able to handle money transactions responsibly.
● Must be able to multitask and act quickly.
● Must be flexible and ready to work in shifts.
● Must be a team player.
Benefits:
● Competitive Pay
● Flexible Hours
● Extensive Training
● Real Advancement Opportunities
International House of Pancakes® began making people smile in 1958 when it opened its doors in the suburbs of Los Angeles. Fifteen years later, a new marketing campaign introduced the acronym "IHOP", and since then it’s been the name people know as the place they can enjoy their favorite breakfast experience—any time of day.
