Hotel Dispatcher/Casino Environment/Experienced - The Burks Companies

JOB SUMMARY
Under the general and specific direction of the Chief Operating Officer, the Regional Site Manager is responsible for performing and/or coordinating the daily administrative and support outcomes of assigned work locations.

ESSENTIAL FUNCTIONS
• Provide leadership, guidance and support to employees, supervisors and managers. Utilize sound performance improvements and motivational techniques. Conduct employee training and coaching when needed.
• Help set and actively participate in achieving local office or regional business development goals.
• Assist with identifying target organizations and key prospects to ensure a consistent, organized approach to prospect outreach.
• Maintain a consistent pipeline of qualified prospects and their status by attending local events on behalf of company and network effectively to generate leads with prospects and secure partnerships.
• Maintain data integrity of current pipeline opportunities and participate in weekly or monthly pipeline update phone calls with other business network colleagues.
• Collaborate with the Executive team on resources and strategies needed to improve win rate, ROI, and other office/region-specific goals.
• Serve as a liaison between potential clients and senior management, as appropriate.
• Participate and/or facilitate existing client meetings to garner information on satisfaction levels, requirements, assessments etc.
• Ensures quality standards are met in accordance to goals and existing client requirements.
• Optimize site-level machine and equipment utilization by ensuring equipment is used to maximum capacity through employee training and programmed scheduling of preventive maintenance and repairs.
• Partner with Human Resources on employee and/or labor relations issues.
• Provide assistance on administrative duties such as participating in site management reporting; participate in the analysis of new equipment, methods, etc.
• Ensure safe operating practices are enforced through effective management and training.
• Ensure all company processes and programs are properly implemented and consistently followed.
• Maintain proper documentation and files as required by the customer and company policy.
• Safeguard and secure company proprietary information and property.
• Ensure compliance with all laws, company policies, contractor policies and customer policies as related to the performance of the service level agreement.
• Perform other duties as may be assigned.

EDUCATION & EXPERIENCE
Minimum qualifications:
• High school diploma or GED. Associate degree in business or a related field is preferred.
• At least 5 years of janitorial / environmental services supervisory or leadership experience in a large complex facility/organization.
• Demonstrated proficiency in the use of the English language. Ability to converse in Spanish is highly preferred.
• Ability to work varied and flexible shifts when required.
• Must be legally authorized to work in the United States without sponsorship.

SUPERVISION
This position will supervise the work of exempt and non-exempt personnel.

PERSONAL CHARACTERISTICS
• Team builder with strong coaching and teaching skills.
• Ability to work with a diverse workforce.
• Strong leadership and management skills.
• Skill in both verbal and written communication
• Extensive skill in troubleshooting, problem solving and listening.
• Strong computer skills (Outlook. Word, Excel, PowerPoint)
• Valid driver's license, clear DMV record, able to pass a background check and drug screen.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
• Frequent standing, walking, climbing stairs, bending, and squatting is required.
• Frequent sitting at a desk/computer for long periods is required.
• Frequent light lifting of less than 40 lbs. is required.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. The Company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Directly related experience/education beyond the minimum stated may be substituted where appropriate.

THIS COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER