Hotel Front Desk - Aimbridge Hospitality
Akron, OH
About the Job
Job Summary
Pay: $15.00 per hour
Shift: Full Time
The Fairfield Akron is looking to add a new Front Desk Agent to our team! Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities
QUALIFICATIONS:
+ Clear communication skills for conveying information and ideas.
+ Positive personality focused on outstanding customer service.
+ High school diploma required; college coursework in a related field is a plus.
+ Preferred experience in a hotel or related field.
+ Quick and accurate decision-making abilities.
+ Capable of working well under stress and handling workplace problems.
+ Basic understanding of financial information and arithmetic functions.
+ Proficient in Microsoft Office and able to work a varied schedule
RESPONSIBILITIES:
+ Greet and welcome guests at the Front Desk with warmth and friendliness.
+ Operate the telephone switchboard and meet performance standards.
+ Handle requests for information, mail, and messages courteously.
+ Answer guest inquiries about hotel services, facilities, and local attractions.
+ Communicate effectively with fellow associates and other hotel departments.
+ Be aware of rates, packages, promotions, and in-house groups.
+ Manage check-ins and check-outs efficiently and courteously.
+ Maintain knowledge of emergency procedures and assist as needed.
+ Maintain high personal appearance standards, including proper uniform and name tag.
+ Ensure regular attendance per Aimbridge Hospitality scheduling needs.
+ Comply with Aimbridge Hospitality policies and regulations for safe operations
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
+ Now offeringDaily Pay! Ask your Recruiter for more details
+ Medical, Dental, and Vision Coverage
+ Short-Term and Long-Term Disability Income
+ Term Life and AD&D Insurance
+ Paid Time Off
+ Employee Assistance Program
+ 401k Retirement Plan
Apply for this position (https://careers-aimbridge.icims.com/jobs/358917/hotel-front-desk/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834475008)
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EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PropertyFairfield Akron
Posted Date13 hours ago(11/6/2024 4:02 PM)
ID2024-358917
LocationUS-OH-Akron
CategoryFront Office/Guest Services
TypeRegular
StatusFull-Time
Company : NameAimbridge Hospitality
Source : Aimbridge Hospitality
