Hotel General Manager + possibility of Regional Director of Operations - Imprint Hospitality

Do you crave the freedom to use your hospitality superpowers to make a lasting impact? We are looking for a Hotel General Manager, and for the right candidate, added responsibility of Regional Director of Operations.

Kinship Landing Hotel is a values-driven property fueled by courage, trust, generosity, community and adventure.

The Hotel General Manager will have the unique opportunity to help create an outstanding hospitality experience. For the right candidate, this position could have the added role of Regional Director of Operations (RDO). The RDO would be based out of Kinship Landing, serving as their GM while simultaneously overseeing a limited number of hotels in person and remotely.

The role of the Hotel General Manager:

The general manager is responsible for the overall performance of the hotel with the assistance of the following direct reports: Assistant General Manager, Chef & B, Director of Engineering, Sales Manager.

• Maintains and builds a strong sense of community, integrity, and brand for all who visit and work in the hotels. Embodies outrageous hospitality.
• Provides leadership to the Sales and Marketing, Engineering, and Homa Cafe & Bar teams, overseeing the day-to-day operations, establishing and maintaining a positive, high-energy work environment for all employees at Kinship Landing.
• Manages revenue and cash flow for the property and their impacts on the P&L statements.
• Responsible for development, maintenance, and reporting for departmental and property-wide annual budget under the guidance of the Corporate Office that optimizes profit margins while balancing sales and operating costs with guest satisfaction and quality.
• Accountable for the overall financial performance of the hotel; provides support to the Sales & Marketing team on implementing a sales plan based on the demand of the hotel to obtain new business.
• Oversees and participates in Revenue Management for the property.
• Monitors guest feedback and assists departmental leaders in resolving guest concerns and the service recovery process; successful at conflict management.
• Works to recruit, interview, hire, train, and develop leadership and/or key employees.
• Assists departmental leaders in conducting team meetings, influences employee engagement, and implements employee recognition.
• Promotes the properties within local community and the hotel and travel industry; excellent at networking; serves as a community ambassador.
• Monitors maintenance progress and FF&E conditions; works with staff when maintenance is necessary.
• Performs daily, weekly, and monthly property inspections in tandem with the maintenance and housekeeping staff.
• Responds to hotel emergencies and accidents, insuring incident reports are completed promptly and with accuracy.
• Assists the Corporate Office in key property issues such as but not limited to: capital projects, customer service, brand growth and development, and refurbishment.
• Ensures effective, timely, and accurate communications flow with regards to hotel policies and procedures.
• Performs other duties or special projects as assigned by the Corporate Office.

Additionally, the Regional Director of Operations role will also:

For the right candidate, there is an option for additional responsibility to represent Imprint Hospitality as a Corporate Director of Operation, overseeing a limited number of properties.

• Ensure operational and financial excellence as well as leadership to GMs of all other properties in the regional portfolio.
• Act as role model and provide guidance on company culture, by selecting, developing, managing and leading property management team members.
• Guide, develop and implements policies, procedure and systems to improve business operations.
• May act as a temporary General Manager of a property in the regional portfolio if needed.

As a qualified candidate, you have:

• Positive attitude and friendly attitude.
• Flexible schedule (mornings, evenings, weekends, and holidays included).
• Ability to travel (if being considered for regional oversight)
• Committed to outrageous hospitality and guest service.
• Excellent written and verbal communication skills.
• Knowledge and experience with modern software and technology platforms and the ability to learn new ones.
• Administrative wizardry and passion for organization.

Also, you must be able to:

• Lift, push, pull and carry up to 50 pounds.
• Frequently bend and kneel to perform inspections.
• Respond quickly to emergency
• Visually inspect interior and exterior of hotels.

Experience and Qualifications:

• Previous GM
• 7+ years hospitality experience
• 5+ years of leadership and/or management experience preferred
• Sales & Marketing experience preferred
• Bachelor's Degree preferred
• Knowledge of Colorado Springs cultural + outdoor recreation opportunities preferred.

Qualities We Value:

• Attention to detail
• Reliability and punctuality
• Friendly and customer-focused attitude
• Willingness to work overtime from time to time during high occupancy season
• Additional information:
• This is a key leadership role, and this person will be deeply involved in the day-to-day and mid-term strategic decision making and infrastructure development.

Compensation: Commensurate with experience

Benefits and Perks: Paid Time-Off, Onsite F&B Discounts, Opportunity for Year-End Bonus based on Hotel Performance Metrics, Wellness Stipend or insurance coverage

About us

The hotel is being newly managed by Imprint Hospitality, a full-service hotel and restaurant management company specializing in lifestyle and boutique properties. We focus on creating unique guest experiences by blending interactive technology with genuine human connection. Imprint Hospitality offers development services, consulting, and asset management, ensuring each property reaches its full potential.

Our core values are:

• We leave a positive Imprint
• We care and do what is right
• We use our expertise to drive continuous improvement
• We enjoy what we do, who we do it with, and who we do it for
• We encourage balance and flexibility
• We have fun