Hotel Guest Coordinator - Kaptyn
Las Vegas, NV 89102
About the Job
Our Mission Statement
What are We Looking For?
As a Transportation Coordinator - Hotel for Kaptyn, you will serve a critical role as a primary point of contact for our customers wishing to book our services at their hotel. As a key face to face point of contact, your interaction sets the tone for our customer experience.
What we need you to do:
Provide information, answer questions and help direct customers to the appropriate queue or location to meet their vehicle
Acknowledge and resolve customer complaints, escalating to a supervisor as appropriate
Maintain a thorough understanding of all Kaptyn products to answer questions and promote additional products as appropriate
Maintain a positive, empathetic and professional attitude toward customers at all times
Communicate and coordinate with colleagues as necessary to fulfill customer requests
Provide feedback on the efficiency of the customer service process and hotel guest flow
Ensure customer satisfaction and provide professional customer support
Perform other related duties as required
What you need to have:
High school diploma or equivalent
Prior sales experience is helpful
Outgoing, pleasant personality and strong verbal communication skills
Energized by helping people begin and end their visit to Las Vegas
Ability to stay calm when customers are stressed or upset
Ability to learn ticketing and/or scheduling software
PI250266594