Hotel Mgr in Palm Springs, California | Careers at Days Inn by Wyndham Palm Springs - Days Inn by Wyndham Palm Springs

Compensation Type

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Days Inn by Wyndham Palm Springs, CA

Overview

The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel.

Responsibilities

• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis.
• Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas adjusting as needed via department heads.
• Conduct weekly one-on-one meetings with all operational supervisors to ensure proper training, review of financials, goals, and operational performance.
• Facilitate daily operational line up in Housekeeping/Engineering and Front Desk.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department supervisors.
• Ensure that all departments maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Adhere to all Highgate Hotel policies and procedures and train new associates to ensure compliance.
• Oversee and assist in the Highgate Hotel’s budget process as required.
• Oversee and assist in the Highgate Hotel’s monthly forecast process as required.
• Participate in weekly Revenue Maximization calls.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
• Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP
• Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily by using the A/P process.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are always attentive, friendly, courteous, and efficient in their interactions with guests, management, and all other employees.
• On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast.
• Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers follow the standards in their interviewing and hiring procedures for departmental staff.
• Interview all prospective final candidates for any vacant positions within the hotel prior to any offer being extended.
• Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers comply to the standards in their administration of counseling and disciplinary steps.
• Perform any other duties as requested by the Vice President of Operations.
• Liaison directly with ownership by coordinating requests for services and future construction efforts.
• Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Be in the public areas during peak times, greeting guests and helping as needed.
• Ensure procedures for handling of the hotel safe specifically about security and monthly safe audits are followed and occur.
• Ensure that all scheduled meetings take place on the property.

Qualifications

• At least 2 years progressive experience in a hotel or a related field
• Bachelor's Degree preferred.
• Always maintain a warm and friendly demeanor.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Perform other duties as requested by management.
• Salary: 90,000-100,000