House Manager - COH Holdings

Position Description:  River Falls Comforts of Home

POSITION TITLE: House Manager Comforts of Home Senior Living 

REPORTS TO:          Regional Director

To serve people and serve them better than anywhere else.

The House Manager works with their Regional Director, nurse(s) & team to achieve this by:

Leadership:

• Communicate, model, and carry out our organization's vision statement.
• Ensure an inviting atmosphere and excellent experience for residents, employees, families, and guests. You will do this by providing a clean & safe environment, ensuring Rules of Respect are understood and being carried out, & providing exceptional customer service to all who are in your community.
• Regularly meet and build community with your team through one on ones, daily stand ups, and monthly team meetings. Care, encourage, get to know, & provide feedback to learn how to best lead your employees.
• Observe and evaluate your employees on duty. Provide feedback with care and candor. Identify areas of strengths as well as opportunities for improvement. Address conflict, tension, and/or difficulties that arise. Affirm examples of excellence and discuss needed adjustments with your employees.
• Be a resource for your team to seek out new ideas & brainstorm to continually serve people better.
• Attend monthly manager's meetings & other outside teachings to represent & connect with others outside of your community. Learn the bigger picture & teach it to your team.
• Identify & grow leaders on your team.
• Communicate updates with your Regional Director: areas for potential training, areas you feel stuck, and places you feel empowered.

Resident Management:

• Create and implement a marketing plan with the assistance of the Director of Marketing and Sales as well as meet with prospective residents and families and provide tours.
• Utilize marketing software as required.
• Monitor and document any residents and their residency requirements, calling care conferences when needed and, if necessary beginning the process to terminate the residency agreement.
• Maintain a positive relationship with the residents, their families, housing and care staff as well as the larger community.  This includes representing the building at community events and events held in surrounding communities.
• Investigate and report incidents of suspected maltreatment, if appropriate and necessary.
• Ensure adequate and quality social activities program for the residents.
• Work with the RN to ensuring that resident records are current and complete according to company standards and state regulations.
• Maintain open lines of communication with tenants and staff to monitor levels of satisfaction/dissatisfaction and responds appropriately if changes are needed in policy, procedure, etc.
• Collect monthly rents, garage fees (if applicable) and all additional revenues from residents, as needed and requested.
• Complete the monthly occupancy report.

Staffing Management:

• Oversee the recruitment, retention, supervision, disciplinary actions and termination of employees and provide leadership, direction and guidance for all house personnel.
• Orient staff to the Assisted Living Program, to the organization's mission, to emergency procedures, privacy issues and to other policies and procedures of the organization.
• Coordinate staff education to include all required new hire and annual in-services for all staff.
• Develop goals for quality care, employee retention and financial performance of the facility.
• Ensure the new employee orientation process and ongoing training meet the quality goals of the organization.
• Ensure the scheduling of staff is appropriate and adequate based upon census and resident requirements for care needs.

Administration:

• Establish and monitor the implementation of routine preventative maintenance and housekeeping programs in coordination with maintenance staff.  Identify and oversee the correction of any health or safety hazards in the building or on the grounds.
• Establish routine tests of building “Emergency Plans” and systems and update these plans and systems as necessary, with training for staff.
• Develop and implement a system to inventory, order and control supplies and equipment.
• Conduct ongoing evaluation of food service quality, nutrition and variety of menus and implement necessary changes in coordination with the cooks and tenant recommendations.
• Responsible for assisting in preparation and management of annual budget and capital replacement plan, as well as fiscal management of building projects.  This includes approving expenditures within established budgets.
• Work with county regarding contracts with MCO's in coordination with nursing.
• Routinely inspects building, grounds, and equipment for update and condition.
• Send all requested reports and information to supervisor/corporate office on a timely basis, i.e., weekly, monthly marketing reports, etc.

Other Responsibilities:

• Hold monthly meetings with staff and management to address resident and building issues, budget and concerns.
• Inform & communicate with your Regional Director about compliance concerns, staff separations and/or emergent issues.
• Maintain knowledge of the programming of the telephone system, computers, thermostat controls, alarm system and fire alarm.
• Maintain an up-to-date knowledge of current trends and new developments in the Assisted Living and senior housing field.
• May complete the biweekly payroll processing to ensure information of employee hours sent to the main office in a timely manner.
• Provide direct care to residents as needed.
• Be available for an on call rotation.
• Perform other duties and assist with other company projects, as requested.

Qualifications: 

• High School Diploma or equivalent
• 1-2 years experience working with the elderly
• 2-3 years management experience
• Thorough understanding of the Department of Health and Family Services under DHS-83 (CBRF-Community Based Residential Facilities),
• Must be able to carry out our Company Vision which includes a positive attitude, integrity and effectively lead the communities team and be a good team mate.
• Demonstrated organizational skills and attention to detail
• Strong verbal and written communication ability, so able to communicate effectively with residents and their families, all levels of the organization and community members
• An understanding and ability to carry out an effective marketing program.
• Ability to react decisively and quickly in emergency situations
• Ability to be flexible in work hours
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Must pass criminal background from Department of Human Services at the time of hire and as required thereafter.
• Must be screened for and pass TB test

WORKING CONDITIONS:

• Primary responsibilities will be conducted in clean, well-lit, climate controlled areas such as client rooms, hallways, work rooms, client dining area and meeting rooms.
• The noise is usually moderate.
• Exposure to cleaning supplies and building equipment.
• Travel to meetings and seminars is required.
• Exposure to body fluids, infection, odors, and behavior of tenants.

PHYSICAL DEMANDS:

• Must be able to move intermittently throughout the work day and throughout the building.
• Must have emotional stability needed to cope with the mental and emotional stress of the position.

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