Housekeeper, Le Bear Resort - Better Talent

COMPANY OVERVIEW:

Birchwood Property Management is an affiliate of Holiday Vacation Rentals, a family-owned business that manages upscale vacation rentals, resorts, and condominium communities in Northern Michigan resort markets. The company strives to provide homeowners with peace of mind through high service and property care standards and to provide guests with exceptional customer service. 

Our team participates in the Vacation Rental Management Association (VRMA) and Community Associations Institute (CAI) professional development resources and is an accredited member of the Better Business Bureau. Alan R. Hammond is the founder and Managing Director of Holiday Vacation Rentals and Birchwood Property Management. He has served as a Director, Officer, and Treasurer of VRMA and holds the Certificated Vacation Rental Manager (CVRM) designation. Alan, a recognized industry leader, is quoted in the book The Rental Game: Winning with a Professional Vacation Rental Team by Maureen Regan. 

Core Values: 

The core values from which we define our company culture and brand are:

• Integrity: honest and trustworthy 
• Professionalism: knowledgeable and respectful 
• Enthusiasm: passionate, caring, and dedicated to helping others 
• Exceptionalism: provide exceptional service and tirelessly strive to exceed the expectations of homeowners and guests 
• Innovation: entrepreneurial; seeking new ways to improve operational efficiency, owner benefits, and the guest experience 

We believe our employees are key to ensuring our success and are committed to creating an environment where each team member thrives. We are the perfect fit for you if you love hospitality, have a passion for entrepreneurship, and enjoy variety in your daily routine.

POSITION SUMMARY:

This candidate would participate in day-to-day operations with the Housekeeping Team that serves our clients at The LeBear Luxury Resort in Glen Arbor, Michigan. We are looking for mature, hardworking, and seasoned professionals who are friendly and customer service-oriented. If you are energetic and enjoy working in a fast-paced environment while being a part of a strong and dependable team, this job is a perfect fit for you.

RESPONSIBILITIES:

• Work as a member of a team to efficiently and thoroughly clean rental properties for incoming guests and owner stays.
• Perform a variety of linen management, including sorting, washing, drying, folding, stacking, and transporting linens as well as distributing linens to residences.
• Lift / transport cleaning supplies to/from units using a utility cart.
• Provide consistent documentation and communication to fellow housekeepers,
• Housekeeping Leads and Housekeeping Manager.
• Thoroughly inspect the facility, document any damages, and manage items left behind after guest departure.
• Maintain cleaning carts and storage room in a clean and orderly fashion.

QUALIFICATIONS:

• Ideal Experience - 1 year of housekeeping experience
• Must be able to work collaboratively and efficiently within the team as well as have the ability to work independently with minimal supervision.
• Able to multitask with accuracy, efficiency, and attention to detail and demonstrate the ability to follow directions thoroughly.
• Possesses good time management skills and has a high attention to detail.
• Communicate effectively with teammates, guests, and associates.
• Available for flexible scheduling to meet the department's needs, including occasional weekends, holidays, evenings, and weekdays.

PHYSICAL REQUIREMENTS

Ability to walk, bend, stand, sit, lift up to 25 pounds with or without assistance, navigate stairs, climb short ladders stretch/reach, hear, see, and have functional hand/finger dexterity. Must be free of physical limitations and able to push/pull linen carts. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions in accordance with applicable laws.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

COMPENSATION & BENEFITS:

Hourly Rate: $18.00 - $22.50

Benefits:

• Paid time off such as PTO, sick days, and vacation days