Housekeeper - Sheraton Metairie New Orleans Airport

Rooms Department

DEPARTMENT: Housekeeping

REPORTS TO: Housekeeping Manager

STATUS: Non-Exempt

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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

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Education & Experience: • High School diploma or equivalent and/or experience in a hotel or a related field preferred. ____________________________________________________________________________________________ __

Physical Requirements: • Flexible and long hours sometimes required. • Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. • Ability to stand during entire shift. ____________________________________________________________________________________________

Mental Requirements: • Must be able to convey information and ideas clearly. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must work well in stressful, high-pressure situations. • Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary. • Must be able to work and understand financial information and data, and basic arithmetic functions. • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests. ___________________________________________

Essential: • Approach all encounters with guests and employees in a friendly, service-oriented manner. • Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. • Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations. • Maintain a warm and friendly demeanor at all times. • Employees must at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees. • Thoroughly clean guestrooms according to standards. • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. • Remove all trash and dirty linen from guestrooms and hallways. • Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable). • Restock housekeeping cleaning cart for next day’s use. • Replenish chemical bottles. • Clean room with the door closed according to standards, unless requested to do otherwise by the guest. • Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager. • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. • Handle items for “Lost and Found” according to the standards. Marginal: • Attend meetings/training as required by management. • Perform other duties as requested by management.