Housekeeping Inspector - Snow King Resort

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Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities. As Jackson’s largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and vacation luxury condo rentals.

We're looking for a qualified, motivated Housekeeping Inspector.

The Housekeeping Inspector will supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants and Housepersons in guest rooms and corridors to maintain Snow King Resort's high standards of cleanliness.

ESSENTIAL FUNCTIONS:

• Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.
• Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, counselling, as well as exercise good judgement, while reinforcing Hilton's high standards of quality. Prepare work performance reports on all personnel assigned to work area and submit to the Housekeeping office. Insure all jobs are completed within the shift.
• Take requested inventories of furniture, fixtures, equipment and supplies, etc. Insure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.
• Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department.
• Expedite special guest requests, such as extra towels, blankets or pillows.

• Assist room attendants and houseperson in securing all supplies and tools necessary for the completion of their jobs as the need arises.

• Report all suspicious persons or actions, hazardous conditions, etc. to Management

• Respond to guest questions. Provide guest assistance, directions, and information as requested.

• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.

• Other duties as assigned such as assisting Room Attendants when necessary.

Regular attendance in conformance with the standards, which may be established by Snow King Resort from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to comply with Snow King Resort's rules and regulations for the safe and efficient operation of hotel facilities. 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment.
• Ability to read, write and communicate in English in order to complete forms such as a room status report and meet guest needs/requests.
• Ability to provide clear direction, instruction and guidance to subordinates.
• Ability to organize and prioritize work, and meet deadlines.
• Ability to exercise judgement and implement control over the performance of team members.