Housekeeping MVP - The Road Home

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

The Road Home is an Equal Opportunity Employer

Diversity, Equity, Inclusion & Belonging (DEIB) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary 

The housekeeping position will maintain the cleanliness, safety, and operation of the Medically Vulnerable People (MVP) Program while providing excellent customer service.  Housekeeping must interact with guests and staff in a friendly, enthusiastic, outgoing, and helpful manner while working in a fast paced and dynamic environment. They must be hardworking, flexible, and possess attention to detail. 

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Location
Medically Vulnerable Population (MVP)

Reports to
MVP Facilities Supervisor

Position Status
Full-Time

Shift
Varied days, Varied hours

Pay Grade and Starting Rate
Grade 3/$15.75

FLSA Status
Non-Exempt

Duties and Responsibilities  

1. Coordinate and complete the laundering of all motel linens as needed to ensure guests are supplied with the required bedding each day. 
2. Assist with the collection and sorting of all donations to the motel for facility and guest use.  Professional, respectful, and gracious interactions with donors are required. 
3. Perform basic cleaning of guests’ rooms, common areas, and offices such as changing linen; sweeping; mopping; cleaning toilets, showers, and sinks; emptying trash receptacles; cleaning mirrors; wiping sinks and counters; etc. 
4. Perform daily maintenance to keep restrooms clean, fully stocked, and operational by identifying needs, restocking supplies, and working with motel management and maintenance staff to keep showers, sinks, and toilets in working order.  
5. Conduct continuous rounds of motel property to ensure safe operation and responding appropriately when needed.  
6. Responding to emergency situations (including fire drills, an actual fire, etc.) and helping guests leave the building in a safe and timely manner if needed.  
7. Frequent interaction with guests, staff, and others working or visiting the motel.  
8. Responding to the needs of guests, staff, and others working or visiting the motel.  
9. Housekeeping duties include, but are not limited to:  
   1. Floor care and maintenance (cleaning, preparing, stripping, scraping, waxing, buffing, and resurfacing) 
   2. Vacuuming offices, hallways, conference room/meeting areas, common areas, and guest rooms 
   3. Window cleaning
   4. Landscaping and exterior maintenance  
   5. Report repairs needed to maintenance team and motel management 
10. Monitor and respond to inappropriate behavior as needed, including enforcing rules and regulations, regulating guests’ actions, and requesting assistance from other staff if necessary. 
11. ​​​​​Reporting any illicit activity to security while providing greater oversight to help in the prevention of theft, smoking, and other negative behavior.  
12. Reporting damage, theft, or other issues to appropriate supervisors or department heads.  
13. Follow all security, safety, and sanitation procedures established by the agency. 
14. Other duties as assigned.  

Education and Experience 

High school diploma or GED required 

Previous housekeeping or custodial experience preferred 

Experience working with diverse populations preferred 

Skills and Requirements 

1. Able to communicate effectively and handle difficult situations with professionalism, compassion, and from a Trauma-Informed Care perspective. 

1. Ability to work independently and use sound judgment within the Trauma-Informed framework to make decisions.  

1. Understanding of the Housing First philosophy, and willingness to have conversations with clients about housing.  

1. Must possess a high degree of motivation towards ensuring guest and staff satisfaction.  

1. Ability to follow safety practices and procedures and be safety conscious. 

1. Ability to prioritize and handle multiple tasks simultaneously. 

1. Ability to handle minor complaints, suggestions, and feedback from staff and guests in a calm, professional, and respectful manner.  

1. Ability to remain focused on the job while dealing with interruptions from guests and/or other employee contact.  

1. Attends work on a regular and predictable basis. 

1. Ability to creatively solve problems in the moment by using sound judgment.  

1. Must have a clean driving record and be able to be insured on the agent insurance policy. 

1. Must pass pre-employment background check and drug screen. 

Physical and Equipment Requirements 

Ability to lift and/or move 25 pounds. 

Ability to stand and walk for extended periods. 

Ability to bend, squat, twist, push, and pull to perform normal job functions. 

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